firefox crash ubuntu 18.04
Hi Firefox has been crashing on my linux system since february 27th Whether I attempt to start it safe mode or not, it will crach on startup, and Mozzilla Crash Reporter GUI will open. If I attempt to run it from the terminal in safe mode, the following error message appears in the console ExceptionHandler::GenerateDump cloned child 21529 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...
This is the content of the most recent file in ~/.mozilla/firefox/Crash Reports/pending
{"AdapterDeviceID":"0x0166","AdapterDriverVendor":"mesa/i965","AdapterDriverVersion":"20.0.8.0","AdapterVendorID":"0x8086","AvailablePageFile":"0","AvailablePhysicalMemory":"122281984","AvailableSwapMemory":"1374183424","AvailableVirtualMemory":"1683070976","BuildID":"20210222142601","CrashTime":"1614523618","DesktopEnvironment":"gnome","EMCheckCompatibility":"true","FramePoisonBase":"9223372036600930304","FramePoisonSize":"4096","InstallTime":"1614417559","IsWayland":"0","IsWaylandDRM":"0","MozCrashReason":"OOB","Notes":"Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"1","SecondsSinceLastCrash":"10","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=86.0&buildid=20210222142601","StackTraces":{"crash_info":{"address":"0","crashing_thread":0,"type":"SIGSEGV /SEGV_MAPERR"},"modules":[{"base_addr":"0x7f212ff74000","code_id":"1e756486b2b98ce1a7aaf89f21df80a87ae917ae","debug_file":"libxul.so","debug_id":"8664751EB9B2E18CA7AAF89F21DF80A80","end_addr":"0x7f21384f3000","filename":"libxul.so","version":""}],"status":"OK","threads":[{"frames":[{"ip":"0x7f2135a23a0b","module_index":0,"trust":"context"},{"ip":"0x7f2134e1fa7e","module_index":0,"trust":"scan"}]}]},"StartupCrash":"1","StartupTime":"1614523616","TelemetryClientId":"eedb5a75-0b05-48d7-9f0b-e0ff7d7a1bef","TelemetryServerURL":"https://incoming.telemetry.mozilla.org","TelemetrySessionId":"54d80b9d-456a-4e17-9863-807eb6a296b8","ThreadIdNameMapping":"9568:\"IPC I/O Parent\",9569:\"Timer\",9570:\"Netlink Monitor\",9571:\"Socket Thread\",9572:\"Permission\",9575:\"JS Watchdog\",9576:\"JS Helper\",9578:\"JS Helper\",9579:\"JS Helper\",9577:\"JS Helper\",9587:\"Cache2 I/O\",9588:\"Cookie\",9589:\"StreamTrans #1\",9591:\"DOM Worker\",9593:\"IPDL Background\",9594:\"StreamTrans #2\",9605:\"StreamTrans #3\",9614:\"QuotaManager IO\",9629:\"IndexedDB #1\",9701:\"Worker Launcher\",9755:\"SoftwareVsyncThread\",9756:\"Compositor\",","TotalPageFile":"5408432128","TotalPhysicalMemory":"4028993536","UptimeTS":"1.39140296","Vendor":"Mozilla","Version":"86.0"}
What can I do to get fireworks working again?
Best wishes,
Will
All Replies (4)
How about trying a separate copy. Just download to a folder, run it to see if it crashes. I got off my distro Firefox about 2 months ago, kept losing session tabs. Have had no real issues since.
https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
Hi jonzn4SUSE,
Sorry I forgot to mention. I have uninstalled the default linux version, and installed the fresh copy from the link you gave. This does not solve the problem. I have also deleted the Start Up cache. This does not solve the problem.
Here is the crash report
AdapterDeviceID: 0x0166 AdapterDriverVendor: mesa/i965 AdapterDriverVersion: 20.0.8.0 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:19.0.0 AvailablePageFile: 0 AvailablePhysicalMemory: 514904064 AvailableSwapMemory: 1379438592 AvailableVirtualMemory: 1750646784 BuildID: 20210222142601 CrashTime: 1614967090 DesktopEnvironment: gnome EMCheckCompatibility: true Email: FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1614535573 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: OOB Notes: Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP+3 libGL.so.1? libGL.so.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 934 StartupCrash: 1 StartupTime: 1614967085 TelemetrySessionId: 28646b21-54b0-457d-bf60-4a66b5addc4f ThreadIdNameMapping: 4827:"IPC I/O Parent",4828:"Timer",4829:"Netlink Monitor",4830:"Socket Thread",4831:"Permission",4834:"JS Watchdog",4836:"JS Helper",4835:"JS Helper",4837:"JS Helper",4838:"JS Helper",4840:"Cache2 I/O",4841:"Cookie",4843:"DOM Worker",4844:"IPDL Background",4854:"StreamTrans #11",4858:"StreamTrans #15",4860:"StreamTrans #17",4862:"StreamTrans #19",4867:"StreamTrans #24",4869:"Worker Launcher",4874:"GLXVsyncThread",4879:"Renderer",4888:"Compositor",4886:"WRWorkerLP#2",4882:"WRWorker#2",4881:"WRWorker#1",4884:"WRWorkerLP#0",4887:"WRWorkerLP#3",4885:"WRWorkerLP#1",4883:"WRWorker#3",4880:"WRWorker#0", Throttleable: 1 TotalPageFile: 5408440320 TotalPhysicalMemory: 4029001728 UptimeTS: 4.82272113 Vendor: Mozilla Version: 86.0
I would be very thankful to have some idea of the next steps to make at this point.
Does it crash under another ubuntu user account?
Hi jonzn4SUSE,
The startup crash still persists with a new user account. I created a new user with command sudo useradd -m testuser. I then login to the new user space, click on the firefox icon from the left side bar. The crach report seems similar
AdapterDeviceID: 0x0166
AdapterDriverVendor: mesa/i965
AdapterDriverVersion: 20.0.8.0
AdapterVendorID: 0x8086
AvailablePageFile: 0
AvailablePhysicalMemory: 121090048
AvailableSwapMemory: 1286377472
AvailableVirtualMemory: 573915136
BuildID: 20210222142601
CrashTime: 1615213413
DesktopEnvironment: gnome
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1615213345
IsWayland: 0
IsWaylandDRM: 0
MozCrashReason: OOB
Notes: Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP+3 libGL.so.1? libGL.so.1+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 20
StartupCrash: 1
StartupTime: 1615213412
TelemetrySessionId: 5e2bdd6f-03ab-43a2-a718-e64b5861005c
ThreadIdNameMapping: 14173:"IPC I/O Parent",14174:"Timer",14175:"Netlink Monitor",14176:"Socket Thread",14177:"Permission",14182:"JS Helper",14181:"JS Helper",14184:"JS Helper",14183:"JS Helper",14180:"JS Watchdog",14185:"BGReadURLs",14186:"Cache2 I/O",14187:"Cookie",14188:"StreamTrans #1",14189:"Worker Launcher",14194:"GLXVsyncThread",14199:"Renderer",14200:"WRWorker#0",14203:"WRWorker#3",14204:"WRWorkerLP#0",14208:"Compositor",14205:"WRWorkerLP#1",14206:"WRWorkerLP#2",14201:"WRWorker#1",14207:"WRWorkerLP#3",14202:"WRWorker#2",
Throttleable: 1
TotalPageFile: 5408444416
TotalPhysicalMemory: 4029005824
UptimeTS: .5105681
Vendor: Mozilla
Version: 86.0
Is it worth me attempting to start firefox in safe mode from this other user account?