Missing menu line
There is one menu short in a screen, when I use Firefox to my bank. The file "2021-02-14.png" is missing a menu with "Forbrugsoverblik Forbrugsagenter Etiketter" on black background. The file "2021-02-14(1).png" is the same <prt sc> but in Edge browser. The file "2021-02-14(2).png" is the same but in Crome.
The two last are correct with all menu'es. How do I get the same i Firefox? I have cleared cookies and cache without any result.
I can't send any links, because you need to be logged in.
Regards Lars Scheffmann
All Replies (4)
I'm not sure what the best way to investigate and fix this would be. If you are familiar with developer tools then you can check the Web Console and Inspector to see if this content is missing or is hidden for some reason.
- https://developer.mozilla.org/en-US/docs/Tools/Page_Inspector/How_to/Examine_and_edit_HTML
- https://developer.mozilla.org/en-US/docs/Tools/Web_Console
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.
I have tried all your sugestions, Remove Cookies and Clear Cache. And I am not familier with developer tools.
Because I am logged-in to my bank, I miss the connection when I type Reload, because of security reasons.
But I found out, if I press a button in the menu below the missing, "Overblik Forbrug over tud Sammenlign Indtægter og udgifter" The missing menu appears.
I don't know why, but stays there.
So I feel unsecure to use Firefox, because one nevwr knows, what is missing.
Regards Lars Scheffmann
Does resizing the window has effect ?
Hey,
No, but click on any place on the page, which can be click'ed, gives a result. Clicking outside "buttons" has no effect.
Can a TeamViewer session help?
Regards Lars Scheffmann