tech scam locking firefox
a tech scam popped up on my firefox, I didn't call number, tried to end task, but tab kept commeing back and blocking. so I uninstalled firefox, and changed my password. I just want to know if it will be safe to download and use again? thank you
All Replies (2)
First, to be safe: You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.
Most of those 'lock' pages is because of a script.
If it's like the fake FBI/Interpol browser lock page, A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.