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Cannot connect to internet

  • 6 ردود
  • 1 has this problem
  • 10 views
  • آخر ردّ كتبه eurekajoy007

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I downloaded update to Firefox and now I cannot get on the internet. My internet is working with other devices.

I downloaded update to Firefox and now I cannot get on the internet. My internet is working with other devices.

All Replies (6)

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Can we get a little more info? Like the version of the operating system you are running. Have you tried running it from the command line in safe mode? Do you see anything in your virus software logs that might be preventing it from running? If you are running widows, try going to safe mode in windows and then running firefox.

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Windows 7. Old laptop. I will have to get some expert help I guess. I do not know enough about computers to understand any of what you said. When I downloaded microsoft edge same problem. I should have kept things as they were. Thank you.

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No problem, so when you try to open the browser do you see any thing pop up on the screen? You will to try the below steps...

You can also start Firefox in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode

Click on the Start Button and look for Run. Then paste in firefox -safe-mode

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Ok will try these things. Thank you for your time. I have called my son in law and probably should have started there and not wasted my or anyone else's time. He may write in at some point if he has problems helping me. And he will understand what you are talking about. Thanks so much. I do think I can try what you just said, though. Cheers.

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May the Schwartz be with you.  ;-))

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Eureka! SIL fixed it after many tries. DNS I believe was how he fixed it.