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Browser Crash and Start-up error

  • 1 (رد واحد)
  • 1 has this problem
  • 11 views
  • آخر ردّ كتبه Seburo

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so when ever i open my browser after restarting my laptop, it shows an error which say "do you want to close this browser" and it hangs for around 20 seconds. after waiting 20 seconds and close the error pop-up the browser starts to work but like very slow and sometimes it crashes as well in the start. please tell me how to fix this issue.

All Replies (1)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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