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Firefox constantly crashing over last couple of months

  • 7 ردود
  • 1 has this problem
  • 51 views
  • آخر ردّ كتبه zobrdrool

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HI. Firefox has been regularly crashing over the last month or two. Today it's crashed 4-5 times in 10 minutes. I tried sfc /scannow just now and there were no integrity violations. I've always submitted the crash report immediately after each event, however the last few were unsubmitted when I checked the log just now, so I've submitted them too. Firefox has always been updated to the latest version. Any ideas? Cheers Ian

All Replies (7)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

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Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Helpful?

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Is this data what you wanted?

bp-d15fffd9-36b4-4fd4-89b3-0ba400201018 bp-2c0641c2-9943-4d7a-9eba-2e26d0201018 bp-f619f917-1ce0-4a99-8140-b1a9f0201018 bp-fd124e09-5af7-4130-a03e-336230201018 bp-e00f7f29-109f-4427-8698-64eba0201017 bp-b4ed4f63-164d-4c27-9b56-38f230201017 bp-2490278e-27bf-4f8d-b267-25fff0201017 bp-bd031150-2547-4b23-b1a3-76d410201017

Cheers Ian

Helpful?

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Seems my last crash is way back in July, yet no reports at all since then even when it closed and reopens on its own. Seems version 81.0 is causing a problem with most AV software, as I start a scan on my end and Firefox just closes out of the blue. Firefox was fine up till 80.0 as I've been using it for over 2 years now, so something within 81.0 is what the AV is picking up on and closing Firefox without giving a crash report.

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bp-d15fffd9-36b4-4fd4-89b3-0ba400201018 bp-f619f917-1ce0-4a99-8140-b1a9f0201018

Signature: js::TenuringTracer::traceObject

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

IDMShellExt64.dll = Internet Download Manager

mfplat.dll = Microsoft Windows Media Foundation Platform

This is for Sumo's Related Bugs 1494271 NEW --- Crash in js::TenuringTracer::traceObject 1243151 RESOLVED DUPLICATE crash in js::TenuringTracer::traceObject +++++++++++++++++++++++++++++++++++++++++++++++++ bp-2c0641c2-9943-4d7a-9eba-2e26d0201018 Signature: mozilla::CycleCollectedJSRuntime::TraceNativeGrayRoots

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

IDMShellExt64.dll = Internet Download Manager

mfplat.dll = Microsoft Windows Media Foundation Platform ++++++++++++++++++++++++++++++++++++++++++++++ bp-fd124e09-5af7-4130-a03e-336230201018 Signature: js::GCMarker::processMarkStackTop

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

Attention Sumo's there are 15 related bug reports

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Make sure all software is up to date.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Just a heads up to my earlier reply in which I said I'd had no crashes in 24 hours of Safe Mode. Went here just now and had two falls: https://beebom.com/best-bookmark-managers/

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