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Website functions not working on Firefox, but work on Safari

  • 5 replies
  • 1 has this problem
  • 22 views
  • آخر ردّ كتبه FredMcD

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A website I use frequently has stopped working correctly on Firefox. It still works on Safari.

The site has an autoplay video as background behind the headline at the top of the landing page. The video, and the headline and buttons below it, no longer appear; there is now a black space where they should be.

Also, the search function does not work on the site. Nothing happens when I click on the Search button.

What might be causing these problems on Firefox? I have whitelisted the site on my pop-up blocker, and I only have four extensions, all of which are basic. One is uBlock origin, but I've whitelisted the site on it.

Thanks for your help.

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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All Replies (5)

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Helpful?

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Thanks, Fred, but that didn't solve the problem.

Helpful?

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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

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Thanks so much, Fred. I removed the cookies sent by the site, which solved the problem.

Helpful?

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Glad to help. Safe Surfing.

Helpful?

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