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Crash and restart since 80.0 (64 bit)

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  • آخر ردّ كتبه FredMcD

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Crash and restart since 80.0 (64 bit) I cannot use any more FF 80.0 (64 bit) hopefully temporarily. p.s. using only ADblock plus as add on.

Crash and restart since 80.0 (64 bit) I cannot use any more FF 80.0 (64 bit) hopefully temporarily. p.s. using only ADblock plus as add on.

الحل المُختار

FredMcD said

Please keep us posted.

Since 12 hours now FF is not crashing any more. In order to get this I had to restart FF from scratch.

  1. Click on settings
  2. Click on Help
  3. Click on Restart Firefox disabling add-ons
  4. Click on Restore Firefox
Read this answer in context 👍 0

All Replies (20)

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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FredMcD said

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

Firefox simply closed itself without any warning message. I had to restart it all the times. I temporarily solved deactivating some add on I was not using. Now it seems running smoothly.

I deactivated: IDN safe Mailvelope User-Agent switcher

I will try reactivating one by one in order to discover the culprit.

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Please keep us posted.

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FredMcD said

Please keep us posted.

Here the crash screen shot:

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What does that say?

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FredMcD said

What does that say?

Do you know Google Translator?

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FredMcD said

Please keep us posted.

part 1:

This report also contains information relating to the status of the application at the time of the block.

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.5144 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %40unitedstatesenglishdictionary:68.0,de-DE%40dictionaries.addons.mozilla.org:2.0.6.1webext,en-gb%40flyingtophat.co.uk:1.19.6,en-US%40dictionaries.addons.mozilla.org:8.1.1webext,es-es%40dictionaries.addons.mozilla.org:2.5,fr-dicollecte%40dictionaries.addons.mozilla.org:7.0b,it-IT%40dictionaries.addons.mozilla.org:5.0.0.1webext,youtube-lyrics-by-rob-w%40jetpack:3.14.2,%7Bbcf82491-347b-4ed2-bb41-4c06f37aeb25%7D:5.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.9.4,jid1-ZAdIEUB7XOzOJw%40jetpack:2020.8.18,jid1-93WyvpgvxzGATw%40jetpack:4.0.6,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:13.0.1,doh-rollout%40mozilla.org:2.0.0,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.1,amazon%40search.mozilla.org:1.1,ddg%40search.mozilla.org:1.0,ebay%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0 BIOS_Manufacturer: Insyde BreakpadReserveAddress: 1930718674944 BreakpadReserveSize: 83886080 BuildID: 20200818235255 CPUMicrocodeVersion: 0x2d ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1598638598 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.focus-visible.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,apz.allow_zooming,image.avif.enabled,dom.media.mediasession.enabled,dom.input_events.beforeinput.enabled,dom.forms.inputmode,network.preload,dom.webgpu.enabled FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1598431122 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Athena Smartcard Solutions":["asepkcs.dll"],"Microsoft Windows":["uxtheme.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139a, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 27.21.14.5206FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 35965 StartupCrash: 0 StartupTime: 1598638585 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20200818235255","version":"80.0","vendor":"Mozilla","displayVersion":"80.0","platformVersion":"80.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16299,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19041,"windowsUBR":450},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"00000000","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"20.19.15.5144","driverDate":"5-15-2020","GPUActive":true},{"description":"NVIDIA GeForce GTX 950M","vendorID":"0x10de","deviceID":"0x139a","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_8502f98a3c948a24\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_8502f98a3c948a24\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_8502f98a3c948a24\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_8502f98a3c948a24\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_8502f98a3c948a24\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_8502f98a3c948a24\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_8502f98a3c948a24\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmi.inf_amd64_8502f98a3c948a24\\nvldumd.dll","driverVendor":null,"driverVersion":"27.21.14.5206","driverDate":"8-12-2020","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_INTEL_WR_OLD_DRIVERS"},"webrender":{"status":"opt-in"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_NO_DIRECTCOMPOSITION"},"openglCompositing":{"status":"unused"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"it","intl":{"requestedLocales":["it"],"availableLocales":["it","en-US"],"appLocales":["it","en-US"],"systemLocales":["it-IT","es-ES","fr-FR","en-GB"],"regionalPrefsLocales":["it-IT"],"acceptLanguages":["it","en-us","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"accessibility.browsewithcaret":true,"browser.cache.disk.capacity":1048576,"browser.search.region":"IT","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","fission.autostart":false},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"www.google.it"},"defaultSearchEngine":"ddg-addon","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:ddg@search.mozilla.org","name":"DuckDuckGo","origin":"default","submissionURL":"https://duckduckgo.com/?t=ffsb&q="}},"profile":{"creationDate":16715,"resetDate":16722},"addons":{"activeAddons":{"youtube-lyrics-by-rob-w@jetpack":{"version":"3.14.2","scope":1,"type":"extension","updateDay":18010,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Instant lyrics for YouTube, Spotify and other sites in a flexible panel.

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FredMcD said

Please keep us posted.

Part 2

Multiple sources ensure tha","name":"Lyrics Here by Rob W","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18010,"signedState":2},"jid1-93WyvpgvxzGATw@jetpack":{"version":"4.0.6","scope":1,"type":"extension","updateDay":18399,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Evidenzia il testo su una pagina web e inviala a Google Translate o ascoltane la pronuncia","name":"To Google Translate","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18399,"signedState":2},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"version":"3.9.4","scope":1,"type":"extension","updateDay":18482,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Blocca gli annunci di YouTube™ ed i pop-up, tenendo alla larga i malware!","name":"Adblock Plus - free ad blocker","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17488,"signedState":2},"jid1-ZAdIEUB7XOzOJw@jetpack":{"version":"2020.8.18","scope":1,"type":"extension","updateDay":18495,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Privacy, simplified. Protect your data as you search and browse: tracker blocking, smarter encryptio","name":"DuckDuckGo Privacy Essentials","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18360,"signedState":2},"webcompat@mozilla.org":{"version":"13.0.1","scope":1,"type":"extension","updateDay":18500,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17068},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18474,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17443},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18500,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17465},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18500,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18269}},"theme":{"id":"{bcf82491-347b-4ed2-bb41-4c06f37aeb25}","blocklisted":false,"description":"Autumn Leaves, Designed by MaDonna\n\norange, abstract, grunge, oak, maple, original,","name":"All Fall by MaDonna","userDisabled":false,"appDisabled":false,"version":"5.0","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17982,"updateDay":18275},"activePlugins":[{"name":"Shockwave Flash","version":"32.0.0.403","description":"Shockwave Flash 32.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/x-futuresplash"],"updateDay":18458}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.1582.2","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"rollout-increasing-normandy-skew-out-changes-from-15-m-release-73-75-bug-1616898":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"3bd752f3-adfe-44aa-9682-3d53ffc3ce06"},"rollout-monitor-v2-1505837":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"__NO_ENROLLMENT_ID__"},"rollout-webrender-release-67-1541488":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"__NO_ENROLLMENT_ID__"}},"services":{"accountEnabled":true,"syncEnabled":true}} ThreadIdNameMapping: 11944:"Gecko_IOThread",15368:"Timer",11716:"Link Monitor #1",12820:"Socket Thread",8112:"Permission",17292:"BackgroundThreadPool #1",9384:"JS Watchdog",17632:"JS Helper",1244:"JS Helper",11268:"JS Helper",13296:"JS Helper",10296:"Cache2 I/O",14736:"Cookie",7824:"StreamTrans #2",9512:"Worker Launcher",15852:"VsyncIOThread",8116:"IPC Launch",17636:"WindowsVsyncThread",11076:"Compositor",15772:"ImgDecoder #1",1460:"ImageIO",2328:"IPDL Background",1880:"DOM Worker",8104:"QuotaManager IO",6360:"StreamTrans #4",16436:"IndexedDB #1",16560:"StreamTrans #5",17624:"StyleThread#0",2024:"StyleThread#1",12732:"StyleThread#2",7612:"ImageBridgeChld",17824:"GMPThread",9280:"ProcessHangMon",17060:"TRR Background",6364:"DataStorage",15492:"URL Classifier",17860:"DNS Resolver #1",15424:"Cache I/O",15876:"DNS Resolver #2",12696:"mozStorage #1",1784:"mozStorage #2",1824:"HTML5 Parser",13240:"DNS Resolver #3",16160:"SSL Cert #1",14996:"Untrusted Modules",15548:"SSL Cert #2",18316:"ExtensionProtocolHandler",420:"ImgDecoder #2",14544:"ImgDecoder #3",13948:"DOM Worker",7544:"StreamTrans #6",12912:"DOM Worker",16452:"IndexedDB #2",9348:"StreamTrans #7",16808:"IndexedDB #3",14784:"localStorage DB",16184:"IndexedDB #4",10912:"DOM Worker",3076:"IndexedDB #5",18128:"IndexedDB #6",1412:"IndexedDB #7",2996:"IndexedDB #8",17992:"COM MTA",4184:"Classifier Update",9856:"mozStorage #3",13056:"SaveScripts",1744:"mozStorage #4",15100:"IndexedDB #9",6844:"IndexedDB #10",12400:"IndexedDB #11",7292:"SSL Cert #3",832:"IndexedDB #12",16860:"mozStorage #5",12900:"IndexedDB #13",9040:"BgIOThreadPool #1",6840:"DNS Resolver #4",10676:"mozStorage #6", Throttleable: 1 URL: https://www.teamviewer.com/it/prodotti/teamviewer/?cb-check=not+available+on+page+view&gaclientid=1223704440.1594659999&gaclientidtime=1598638584.494&cid=268347385&automaticClick=true&coupon=CMP-AD-Aug-F20&=taf.tv2020-q3-aug-flashsale-global-free-0.tv2020-q3-aug-flashsalecnwint2-free&context=b478287f-b0e3-40a7-b7d7-9f3ebcb291a6&pid=taf.tv2020-q3-aug-flashsale-global-free-0.tv2020-q3-aug-flashsalecnwint2-free UptimeTS: 132.57077 Vendor: Mozilla Version: 80.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: it

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FredMcD said

What does that say?

Daniele said

Do you know Google Translator?

I don't think it works on pictures.

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FredMcD said

FredMcD said

What does that say?

Daniele said

Do you know Google Translator?

I don't think it works on pictures.

Yes it does.

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FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Thanks, but if I write about:crashes I get a different page (see attach). Any how I click on "Invia" (=submit) on the newest. Btw I had to write this 3 times since meanwhile FF crashed and crashed.

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FredMcD said

Please keep us posted.

Still crashing and crashing.

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The last picture you posted shows unsubmitted crash reports. Please follow these instructions: https://support.mozilla.org/en-US/questions/1301548#answer-1344839

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Daniele said

Btw I had to write this 3 times since meanwhile FF crashed and crashed.

You can use another browser for now if you want.

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FredMcD said

The last picture you posted shows unsubmitted crash reports. Please follow these instructions: https://support.mozilla.org/en-US/questions/1301548#answer-1344839

I followed that In the address bar, type about:crashes and I get what I posted

indeed if you look at my picture you may read about:crashes in the address bar.

I clicked on "submit all" and then? what else should I do?

thanks.

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Copy the crash report numbers here so we can check them out. Please do not post a picture.

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FredMcD said

Copy the crash report numbers here so we can check them out. Please do not post a picture.

3f468b51-eaf6-47e7-a5f6-e4e1df2c0903

thanks

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FredMcD said

Copy the crash report numbers here so we can check them out. Please do not post a picture.

ID report crash date 3f468b51-eaf6-47e7-a5f6-e4e1df2c0903 29/08/2020, 16:31

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FredMcD said

Daniele said

Btw I had to write this 3 times since meanwhile FF crashed and crashed.

You can use another browser for now if you want.

Yes indeed I suppose this is the only solution!

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