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FF on Catalina crashing repeatedly
FF v79 crashes multiple times per day, always when I click on a button, link, or anything. rolling back to v77 did not help. FF Nightly does it too. can't find a fix!
All Replies (6)
What were you doing at the time? surfing, watching a clip, reading something . . . .
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Hi Fred, thanks for the quick reply and the suggestion. I have now submitted all of the crash reports that I had not previously sent in. Now when I check on the website about the crash reports, I see that my problem is number one on the list of crashes for version 77.0 on macOS.
Every time my browser crashes with a fatal error, it is because I clicked on something. It does not seem to matter what it was, other than it has crashed on a click on an OK button or a Submit button, it has crashed on hyperlinks that should open a new page. It may be slightly less likely to occur if I try to Open the link in a new tab, but I cannot confirm it. And anyway, that probably wouldn't work when clicking on a button.
I had previously updated to version 79.0 but then downgraded to version 77.0 since the problem seemed even worse on version 79.0. I am also running Firefox Nightly to see if there are any improvements in the works, but it shows the same behaviour and I have also submitted bug reports from that version. I can try to locate a download for version 76.0 and test its behaviour. The problem seems to have gotten more severe in recent versions.
I have looked through all of the crash reports, but with my level of expertise I am unable to identify exactly what is happening, or what actions I can take to prevent reoccurrences. At the very least, I hope the reports are useful for others.
Modified by Midtoad
The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Right, I can see I attached a screen print that was not helpful. Here are the report ID numbers for 10 recent reports. I'm also attaching a screenshot listing a whole bunch more. I hope this is helpful. Thanks.
bp-94d620f6-9ce1-44fe-9ae9-8b22f0200817 bp-7f12540d-2e67-4105-bf8e-dd42d0200817 bp-ae9b5523-94bc-4276-9103-a9b520200814 bp-1df82ece-61c7-47d6-be4a-123f20200813 bp-03999541-d21e-4b33-aabf-095cc0200810 bp-18b16bef-b97e-40e8-a800-c14c10200806 bp-d38261bb-e8a3-445f-bb36-aa48b0200805 bp-0f7be88b-eb33-475a-9898-5dbec0200730 bp-f63db388-d4a0-4573-927f-eef9d0200725 bp-f218ec81-3aeb-4933-824c-3a9140200721
I rolled back to firefox 76.0 and it seems a little bit more stable. It has only crashed once in several hours of use. The latest crash reports are here:
bp-39147e87-9fef-4fce-ab0d-c71990200819 2020-08-19, 4:21 p.m. bp-9950dde3-a4a1-4573-a5bb-020880200818 2020-08-18, 10:14 a.m.
You can try to disable accessibility services in Firefox.
- Options/Preferences -> Privacy & Security -> Prevent accessibility services from accessing your browser