On Monday September 25th from 10PM EDT - 12AM EDT (2AM UTC - 4AM UTC on September 26th), we will be performing system maintenance on the Firefox Accounts databases for two hours. During the maintenance window, there will be brief periods of a few minutes where users will not be able to login to their accounts. Please try again at a later time.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

It just crashes the browser and resets the tabs!

  • 6 ردود
  • 1 has this problem
  • آخر ردّ كتبه FredMcD

more options

Help, I really love this browser! But only problems with him ... Even reinstalling windows did not help,and yes, when the crash occurred, I wrote that I could send an error to the Fire Fox developers, but nothing helped.

Help, I really love this browser! But only problems with him ... Even reinstalling windows did not help,and yes, when the crash occurred, I wrote that I could send an error to the Fire Fox developers, but nothing helped.

All Replies (6)

more options
  1. Please enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options






more options

bp-b11a68e6-5a16-40d4-a71f-3444f0200726 Signature: js::NativeObject::lookupPure


DiscordHook64.dll = unknown – possible game file

This is for Sumo's Related Bugs 1633263 RESOLVED INCOMPLETE Intermittent runner.py | application crashed [@ js::NativeObject::lookupPure(JS::PropertyKey)] ++++++++++++++++++++++++++++++++++++++++++++++++ bp-de0f3c2b-b6d1-42bb-9973-a62f80200725 Signature: JS::GCHashMap<T>::sweep


nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++ bp-902eb046-722e-4006-9f00-c1fe60200726 Signature: EMPTY: no crashing thread identified; ERROR_NO_THREAD_LIST

Attention Sumo's there are 10 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ bp-8fd5e4bc-c98b-4281-8595-f4cb90200726 Signature: js::jit::MaybeEnterJit


Attention Sumo's there are 5 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++++ bp-5f1bda86-e406-477d-9ab4-21bb50200726 Signature: js::SavedStacks::insertFrames


This is for Sumo's Related Bugs 1343536RESOLVED FIXED Dragging message/rfc822 attachment to attachment bucket of new message and double-clicking it in the attachment bucket crashes

1316416RESOLVED DUPLICATE Crash in js::SavedStacks::insertFrames 51.0a2

more options







MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.

more options

Yes! It turned out that there were problems with the RAM and I would have to buy a new bar, thanks for the help!

more options

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.