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firefox freezes upon clicking links--until the cursor leaves the window

  • 5 replies
  • 1 has this problem
  • آخر ردّ كتبه FredMcD

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I would like to preface this With the statement that l am using the software on a fresh install of Windows 10, which has been updated, on a Samsung Galaxy Book 2.

when clicking links, the software will often, but not always, freeze. When this happens, the program will always pick up where it left off only once the cursor leaves the window(in this case, I hover my S pen outside the Window). It then loads the page as normal.

needless to say, this is very odd, and it would be beneficial to know if this bug is reproducible w/ other configurations given how unique my setup is.

All Replies (5)

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hello brosasaki, follow the given steps and instructions:

To turn off hardware acceleration in Firefox:

  • Click the menu button and select Options. Preferences.
  • Select the Advanced panel and the General tab.
  • Uncheck Use hardware acceleration when available.
  • Click the Firefox menu and select Exit.
  • Start Firefox the way you normally do.

Clear all cookies, site data and cache

  • Click the menu button. and select Options.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Click the Clear Data… button. The Clear Data dialog will appear. ...
  • Click Clear.

i hope resloved your problem then reply back to.

Thank you asked Question in Mozilla Support.




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unfortunately, this does not stop the behavior. l have also tried re-installing firefox to no avail. Is it possible this is a driver issue? if so, what drivers would be responsible?


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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox.
Try Secure websites. Is the problem still there?
Starting Any Computer In Safe Mode; Free Online Encyclopedia


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Starting in safe mode does not fix the problem either.

However, I have discovered that the problem stops once I attach the computer's touchpad and keyboard and use that to control the cursor, instead of the S pen. Could it be a bug involving Firefox's handling of the cursor position/pen interfaces? Or perhaps an issue with the pen's drivers-- Again, it would be incredibly useful if somebody could replicate this behavior on another device with a stylus, I.E. an MS Surface. UPDATE: Issue persists after installing more windows and samsung updates.

Modified by brosasaki


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Contact the pen's support site.


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