Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Pop-Up Notice

  • 2 replies
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه FredMcD

more options

I keep periodically getting a pop-up notice in the top right of my screen, but only on my laptop (I have a desktop I also regularly use and I generally use the Moxilla Firefox browser on both). The Pop-up purports to be from Firefox. The notice says, "Firefox can't update to the latest version." Below that statement it continues, "Download a fresh copy of Firefox and we'll help you install it." There are no logo's or any other representation it is actually from Firefox. I suspect it is a scam of some sort. Please advise...a legitimate notice from Firefox or a scam?

Chosen solution

1)
. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org


You can report such a site at; http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page which is the same when done while on site by going to Help > Report Web Forgery

http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

1)
. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org


You can report such a site at; http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page which is the same when done while on site by going to Help > Report Web Forgery

http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Helpful?

more options

2)
If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

Helpful?

اطرح سؤالا

عليك الولوج إلى حسابك للردّ على المشاركات. من فضلك اطرح سؤالًا جديدًا لو لم يكن لديك حساب بعد.