Recurrent Crashing Despite Clean Re-Install
My firefox keeps crashing despite a clean re-install. It'll all for Crash Reason: EXCEPTION_BREAKPOINT
Here's the latest crash report:
ID: f8644152-4413-42b0-9b20-787280200528
Signature: mozilla::psm::GetXPCOMFromNSSError
Signature mozilla::psm::GetXPCOMFromNSSError More Reports Search UUID f8644152-4413-42b0-9b20-787280200528 Date Processed 2020-05-28 01:39:53 UTC Uptime 900 seconds (15 minutes) Last Crash 908 seconds before submission (15 minutes and 8 seconds) Install Age 1,484,225 seconds since version was first installed (2 weeks, 3 days and 4 hours) Install Time 2020-05-10 20:53:22 Product Firefox Release Channel release Version 76.0.1 Build ID 20200507114007 (2020-05-07) Buildhub data OS Windows 10 OS Version 10.0.18363 Build Architecture amd64 CPU Info family 6 model 142 stepping 9 CPU Count 4 Adapter Vendor ID
Intel Corporation (0x8086)
Adapter Device ID
HD Graphics 620 (0x5916)
Startup Crash
False
MOZ_CRASH Reason (Sanitized)
MOZ_CRASH(Function failed without calling PR_GetError)
Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7ffda214cb27 EMCheckCompatibility
False
App Notes
FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU-#2: AdapterVendorID2: 0x000b, AdapterDeviceID2: 0x000b, AdapterSubsysID2: 081c1028, AdapterDriverVersion2: DWrite? DWrite+ WR? WR- OMTP? OMTP+3
Processor Notes
processor_ip-172-31-29-32_us-west-2_compute_internal_7; ProcessorPipeline
Crashing Thread (6), Name: Socket Thread Frame Module Signature Source Trust 0 xul.dll mozilla::psm::GetXPCOMFromNSSError(int) security/manager/ssl/NSSErrorsService.cpp:76 context 1 xul.dll mozilla::net::nsHttpConnection::EnsureNPNComplete(nsresult&, unsigned int&) netwerk/protocol/http/nsHttpConnection.cpp:551 cfi 2 xul.dll mozilla::net::nsHttpConnection::OnSocketWritable() netwerk/protocol/http/nsHttpConnection.cpp:1975 cfi 3 xul.dll mozilla::net::nsHttpConnection::OnOutputStreamReady(nsIAsyncOutputStream*) netwerk/protocol/http/nsHttpConnection.cpp:2526 cfi 4 xul.dll mozilla::net::nsSocketOutputStream::OnSocketReady(nsresult) netwerk/base/nsSocketTransport2.cpp:518 cfi 5 xul.dll mozilla::net::nsSocketTransport::OnSocketReady(PRFileDesc*, short) netwerk/base/nsSocketTransport2.cpp:2322 cfi 6 xul.dll mozilla::net::nsSocketTransportService::Run() netwerk/base/nsSocketTransportService2.cpp:1095 cfi 7 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1220 cfi 8 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/threads/nsThreadUtils.cpp:481 cfi 9 xul.dll mozilla::ipc::MessagePumpForNonMainThreads::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:332 cfi 10 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:308 cfi 11 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:290 cfi 12 xul.dll static nsThread::ThreadFunc(void*) xpcom/threads/nsThread.cpp:464 cfi 13 nss3.dll _PR_NativeRunThread(void*) nsprpub/pr/src/threads/combined/pruthr.c:399 cfi 14 nss3.dll pr_root(void*) nsprpub/pr/src/md/windows/w95thred.c:139 cfi 15 ucrtbase.dll thread_start<unsigned int (__cdecl*)(void*), 1> cfi 16 kernel32.dll BaseThreadInitThunk cfi 17 ntdll.dll RtlUserThreadStart
Would appreciate any insights so that I can continue to use Firefox - thanks!
All Replies (2)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
bp-f8644152-4413-42b0-9b20-787280200528 Signature: mozilla::psm::GetXPCOMFromNSSError
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(Function failed without calling PR_GetError)
Crash Reason EXCEPTION_BREAKPOINT
This is for Sumo's Related Bugs
1612116 NEW --- Crash in [@ mozilla::psm::GetXPCOMFromNSSError]
Let’s do a full clean re-install;
Note: Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
Download Firefox For All languages And Systems {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop
Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer.
If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia