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NEW UPDATE - Didn't solve - Ebay does not work with Firefox 74.0 (Windows)

Posted

'Hi, is this a known issue? Ebay will not render inside my Firefow browser.

Still looks like some parts of the page don't load, tried all the individual line items in 'page info' without success.

Seems to forget that the security was overwritten.

'Hi, is this a known issue? Ebay will not render inside my Firefow browser. Still looks like some parts of the page don't load, tried all the individual line items in 'page info' without success. Seems to forget that the security was overwritten.
Attached screenshots

Modified by irishtoon

Chosen solution

how does it not render? I don't see any bugs for this, and it works on my end, too

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0

More Information

Eve
  • Top 25 Contributor
  • Administrator
73 solutions 458 answers

Chosen Solution

how does it not render? I don't see any bugs for this, and it works on my end, too

how does it not render? I don't see any bugs for this, and it works on my end, too
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jscher2000
  • Top 10 Contributor
8966 solutions 73474 answers

Hi irishtoon, could you also mention whether you remember any software changes between the time eBay worked normally and the time it stopped rendering? For example:

  • Firefox updated
  • Windows 10 updated
  • Security software updated
Hi irishtoon, could you also mention whether you remember any software changes between the time eBay worked normally and the time it stopped rendering? For example: * Firefox updated * Windows 10 updated * Security software updated
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Hi, thanks for taking the time to look at my issue. I literally just installed firefox as I was seeing my laptop under real pressure with Chrome. I don't believe there's been laptop update since and I'm pretty sure it's the same on both my laptop and desktop. Am I alone?

Hi, thanks for taking the time to look at my issue. I literally just installed firefox as I was seeing my laptop under real pressure with Chrome. I don't believe there's been laptop update since and I'm pretty sure it's the same on both my laptop and desktop. Am I alone?
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Here's what it looks like for me:

Here's what it looks like for me:
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jscher2000
  • Top 10 Contributor
8966 solutions 73474 answers

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Hi irishtoon, it looks as though the style sheets needed to lay out the page are not loading. They load from a different server, so that might be part of the issue. If you try to display the style sheet directly, do you get the text?

If you get an error message loading any of the style sheets, what does it say?

Hi irishtoon, it looks as though the style sheets needed to lay out the page are not loading. They load from a different server, so that might be part of the issue. If you try to display the style sheet directly, do you get the text? * https://ir.ebaystatic.com/rs/v/nirfxrdveizb1ktjvghfqkg43ur.css?proc=DU:N <br>''Starts with:'' <code>body .shpt{top:24px}#gh{*z-index:3}</code> * https://ir.ebaystatic.com/rs/c/inception-Rv-mxZiu.css <br>''Starts with:'' <code>body{background-color:#fff;color:#111820;</code> * https://ir.ebaystatic.com/rs/c/highlnfe-b03agcHO.css <br>''Starts with:'' <code>.giant-text-2{font-size:2.25rem;</code> If you get an error message loading any of the style sheets, what does it say?
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Hi, so I clicked the first link and I got a full browser window 'potential security issue' message. I clicked - advanced and accepted the choice to continue. I then got a repeat of this message and went through the same process again. At this point I got to a screen full of text/code. At this point I tried to ebay.com and boom there it was.

I don't believe I set any higher security than standard settings but now I can access the site and it renders as intended.

Now I just need to get linkedin videos working, which I'm now convinced must be linked to the same issue that you resolved for me. Any ideas on that one?

Thank you very much for your help on this problem, I never would have found it. Do I need to look at debugger windows or something?

Hi, so I clicked the first link and I got a full browser window 'potential security issue' message. I clicked - advanced and accepted the choice to continue. I then got a repeat of this message and went through the same process again. At this point I got to a screen full of text/code. At this point I tried to ebay.com and boom there it was. I don't believe I set any higher security than standard settings but now I can access the site and it renders as intended. Now I just need to get linkedin videos working, which I'm now convinced must be linked to the same issue that you resolved for me. Any ideas on that one? Thank you very much for your help on this problem, I never would have found it. Do I need to look at debugger windows or something?
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jscher2000
  • Top 10 Contributor
8966 solutions 73474 answers

Hi irishtoon, can you look at who issued the suspicious certificate? Here's how:

Open one of the ebaystatic links, then right-click the page and click View Page Info. This should pop up the Page Info dialog. after a moment, a Security icon should appear at the top, so click that, and on that panel, click View Certificate.

That should open a new tab with information on the site certificate.

I am testing a product called Cisco Umbrella, which filters "potentially dangerous" URLs, and in order to do that, generates fake certifies. One of its proxied sites is ebaystatic and the certificate page looks like this:

Since mine doesn't show the true information, I can't tell you what is should say from my own experience, but I've submitted it to a test page and will update this post when I get the results.


According to the test site, the "true" certificate chain should be:

(1) ir.ebaystatic.com [or i.ebayimg.com ]

(2) DigiCert SHA2 Secure Server CA

(3) DigiCert Global Root CA

Hi irishtoon, can you look at who issued the suspicious certificate? Here's how: Open one of the ebaystatic links, then right-click the page and click View Page Info. This should pop up the Page Info dialog. after a moment, a Security icon should appear at the top, so click that, and on that panel, click View Certificate. That should open a new tab with information on the site certificate. I am testing a product called Cisco Umbrella, which filters "potentially dangerous" URLs, and in order to do that, generates fake certifies. One of its proxied sites is ebaystatic and the certificate page looks like this: <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-03-23-13-21-26-eabead.png" width="550"> Since mine doesn't show the true information, I can't tell you what is should say from my own experience, but I've submitted it to a test page and will update this post when I get the results. ---- According to the test site, the "true" certificate chain should be: (1) ir.ebaystatic.com [or i.ebayimg.com ] (2) DigiCert SHA2 Secure Server CA (3) DigiCert Global Root CA

Modified by jscher2000

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Does this help, can't see any ebay item images on home page.

Does this help, can't see any ebay item images on home page.
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jscher2000
  • Top 10 Contributor
8966 solutions 73474 answers

Oh, sorry, you have to call up Page Info after opening one of those three ebaystatic addresses from earlier in the thread.

Oh, sorry, you have to call up Page Info after opening one of those three ebaystatic addresses from earlier in the thread.
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here you go.

here you go.
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jscher2000
  • Top 10 Contributor
8966 solutions 73474 answers

ردّ مُفيد

What a coincidence -- your connection is using the same filter as mine.

Does eBay display correctly in Edge and any other browsers on your system -- without having to disregard warnings?

If so, you could switch Firefox over from using its own certificate store to using the Windows system certificate store shared by other browsers. Here is the setting for that:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste enterp and pause while the list is filtered

(3) Double-click the security.enterprise_roots.enabled preference to switch the value from false to true

However, if your other browsers have come down with the same issue, you could send your IT this information:

Windows does not have the Cisco Umbrella root certificate installed, so browsers cannot load various pages and resources filtered by the Umbrella Intelligent Proxy with SSL Decryption enabled. More info:

What a coincidence -- your connection is using the same filter as mine. Does eBay display correctly in Edge and any other browsers on your system -- without having to disregard warnings? If so, you could switch Firefox over from using its own certificate store to using the Windows system certificate store shared by other browsers. Here is the setting for that: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button accepting the risk. (2) In the search box above the list, type or paste '''enterp''' and pause while the list is filtered (3) Double-click the '''security.enterprise_roots.enabled''' preference to switch the value from false to true However, if your other browsers have come down with the same issue, you could send your IT this information: Windows does not have the Cisco Umbrella root certificate installed, so browsers cannot load various pages and resources filtered by the Umbrella Intelligent Proxy with SSL Decryption enabled. More info: * https://docs.umbrella.com/deployment-umbrella/docs/manage-intelligent-proxy * https://docs.umbrella.com/deployment-umbrella/docs/install-cisco-umbrella-root-certificate
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That seemed to sort it, thanks again.

That seemed to sort it, thanks again.
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