X
Tap here to go to the mobile version of the site.
Scheduled maintenance: Wednesday, April 1, between 3:30pm and 5:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

منتدى الدعم

I can see random people's information on log in pages

Posted

When I am taken to a log in page or an account page on several completely different websites, I can see random peoples personal information like their full names, email addresses and phone numbers. When I go to one website, it automatically logs in to someone else's account and I have no idea who the person is. each time I click on the link, it brings up a new random person's account and info. It's not just happening on one website. I have no idea how this is happening and I worry that my account information is popping up on other peoples screens just like theirs is popping up on mine. I don't even know who to contact to try to resolve the problem. I even tried to call the Federal Trade Commision, but they didn't seem to care or want to help.

When I am taken to a log in page or an account page on several completely different websites, I can see random peoples personal information like their full names, email addresses and phone numbers. When I go to one website, it automatically logs in to someone else's account and I have no idea who the person is. each time I click on the link, it brings up a new random person's account and info. It's not just happening on one website. I have no idea how this is happening and I worry that my account information is popping up on other peoples screens just like theirs is popping up on mine. I don't even know who to contact to try to resolve the problem. I even tried to call the Federal Trade Commision, but they didn't seem to care or want to help.
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

FredMcD
  • Top 10 Contributor
4390 solutions 61596 answers

Is this on your computer or a public one? Are others using your computer? Is so, set up a separate user account on your computer for each user.

Is this on your computer or a public one? Are others using your computer? Is so, set up a separate user account on your computer for each user.
هل وجدت هذا مفيدًا؟
Quote
crankygoat
  • Top 10 Contributor
40 solutions 471 answers

Do other people, or have other people, used that same computer?

If this is your computer (Don't delete other people's info on their computers!) :

You can clear anything which Firefox has saved. Click the Library button on the toolbar. Click History Click Clear Recent History At the top of the little window, where it says Time range to clear, select Everything. Mark all the check boxes (at least for this once). Click Clear Now.

Click the Menu button Click Options Click Privacy & Security on the left side of the page Scroll down to the Logins and Passwords section Click the Saved Logins... button

From here you can remove any site logins which are not yours.

Again, if this is someone else's machine, don't delete their logins. If it is a used machine someone else gave you, then yes, one might expect to find such login and saved form information, if they did not clean their stuff out.

Do other people, or have other people, used that same computer? If this is your computer ''(Don't delete other people's info on their computers!)'' : You can clear anything which Firefox has saved. Click the Library button on the toolbar. Click '''History''' Click '''Clear Recent History''' At the top of the little window, where it says ''Time range to clear'', select '''Everything'''. Mark all the check boxes (at least for this once). Click '''Clear Now'''. Click the '''☰'''Menu button Click '''Options''' Click '''Privacy & Security ''' on the left side of the page Scroll down to the '''Logins and Passwords''' section Click the '''Saved Logins...''' button From here you can remove any site logins which are not yours. Again, if this is someone else's machine, don't delete their logins. If it is a used machine someone else gave you, then yes, one might expect to find such login and saved form information, if they did not clean their stuff out.
هل وجدت هذا مفيدًا؟
Quote

صاحب السؤال

This is my own personal computer and no one else uses it. There is no reason I should be able to see random people's log in and info.

This is my own personal computer and no one else uses it. There is no reason I should be able to see random people's log in and info.
هل وجدت هذا مفيدًا؟
Quote
FredMcD
  • Top 10 Contributor
4390 solutions 61596 answers

Are you using sync? If so, shut it down.


Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

Restart Firefox. Is the problem still there?

Are you using sync? If so, shut it down. Type '''about:preferences#privacy'''<enter> in the address bar. The button next to '''History, ''' select '''Use Custom Settings. ''' Turn on '''Remember My Browsing And Download History''' At the bottom of the page, turn on '''Clear History When Firefox Closes. ''' At the far right, press the '''Settings''' button. Turn on ONLY '''Cache''' and '''Form And Search History''' leaving the others off. Restart Firefox. Is the problem still there?
هل وجدت هذا مفيدًا؟
Quote
FredMcD
  • Top 10 Contributor
4390 solutions 61596 answers

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
هل وجدت هذا مفيدًا؟
Quote
FredMcD
  • Top 10 Contributor
4390 solutions 61596 answers

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

If the data is too big, do not worry. It's the top part we need to look at.

This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' If the data is too big, do not worry. It's the top part we need to look at. This will show us your system details. '''No Personal Information Is Collected.'''
هل وجدت هذا مفيدًا؟
Quote
اطرح سؤالا

عليك الولوج إلى حسابك للردّ على المشاركات. من فضلك اطرح سؤالًا جديدًا لو لم يكن لديك حساب بعد.