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Firefox crashes repeatedly after trying several steps recommended by Mozilla

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Crash report: ID: cb4a22a3-6789-4ddf-a237-692a40200126 I turned off hardware acceleration, but this did not prevent crashes. I restarted my compute in Safe Mode and ran it for 1 day with NO crashes. I restarted again normally, refreshed Firefox, and used Firefox in Safe Mode. Crashes started again.

Crash report: ID: cb4a22a3-6789-4ddf-a237-692a40200126 I turned off hardware acceleration, but this did not prevent crashes. I restarted my compute in Safe Mode and ran it for 1 day with NO crashes. I restarted again normally, refreshed Firefox, and used Firefox in Safe Mode. Crashes started again.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

FredMcD
  • Top 10 Contributor
4346 solutions 61122 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Some of your crash reports weren’t sent to the Mozilla Servers.
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Here are recent crash reports. Thanks! bp-cb4a22a3-6789-4ddf-a237-692a40200126 1/25/2020, 8:34 PM View bp-16e2c139-5959-484c-b6c2-ef9170200126 1/25/2020, 7:36 PM View bp-69813baa-06d8-444c-9355-796000200124 1/23/2020, 8:34 PM View bp-852ab7bf-506e-4633-9680-368690200124 1/23/2020, 8:27 PM View bp-bc526fc6-4d3b-4758-83ab-26fa40200124 1/23/2020, 8:27 PM View

Here are recent crash reports. Thanks! bp-cb4a22a3-6789-4ddf-a237-692a40200126 1/25/2020, 8:34 PM View bp-16e2c139-5959-484c-b6c2-ef9170200126 1/25/2020, 7:36 PM View bp-69813baa-06d8-444c-9355-796000200124 1/23/2020, 8:34 PM View bp-852ab7bf-506e-4633-9680-368690200124 1/23/2020, 8:27 PM View bp-bc526fc6-4d3b-4758-83ab-26fa40200124 1/23/2020, 8:27 PM View
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FredMcD
  • Top 10 Contributor
4346 solutions 61122 answers

bp-cb4a22a3-6789-4ddf-a237-692a40200126 bp-16e2c139-5959-484c-b6c2-ef9170200126

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) ; [unhandlable oom] Failed to allocate slots while tenuring.

Crash Reason EXCEPTION_BREAKPOINT

ntdll.dll = Microsoft +++++++++++++++++++++++++++++++++++++++++ bp-69813baa-06d8-444c-9355-796000200124 Signature: OOM | large | xul.dll | strset

MOZ_CRASH Reason (Sanitized) ; [unhandlable oom] Failed not allocate new chunk during GC

Crash Reason EXCEPTION_BREAKPOINT

xul.dll = Firefox

bp-cb4a22a3-6789-4ddf-a237-692a40200126 bp-16e2c139-5959-484c-b6c2-ef9170200126 Signature: OOM | small MOZ_CRASH Reason (Sanitized) ; [unhandlable oom] Failed to allocate slots while tenuring. Crash Reason EXCEPTION_BREAKPOINT ntdll.dll = Microsoft +++++++++++++++++++++++++++++++++++++++++ bp-69813baa-06d8-444c-9355-796000200124 Signature: OOM | large | xul.dll | strset MOZ_CRASH Reason (Sanitized) ; [unhandlable oom] Failed not allocate new chunk during GC Crash Reason EXCEPTION_BREAKPOINT xul.dll = Firefox
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FredMcD
  • Top 10 Contributor
4346 solutions 61122 answers
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on.
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cor-el
  • Top 10 Contributor
  • Moderator
17777 solutions 160821 answers

Do you set a fixed size for the Windows page file or do you let Windows manage the page file ?

If you use a fixed size for the page file then let Windows manage the page file automatically.

Do you set a fixed size for the Windows page file or do you let Windows manage the page file ? If you use a fixed size for the page file then let Windows manage the page file automatically.
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Took a while to find flash drive and figure out memtest. I had to install and run v 4.3.7 (BIOS version). I let it run for 10 minutes. No errors were found. I also ran the Windows Memory Diagnostics. Again, no errors.

Took a while to find flash drive and figure out memtest. I had to install and run v 4.3.7 (BIOS version). I let it run for 10 minutes. No errors were found. I also ran the Windows Memory Diagnostics. Again, no errors.
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Regarding the comment re: Windows page file. This is something I know nothing about.

Regarding the comment re: Windows page file. This is something I know nothing about.
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I found the Paging setting. Unbeknownst to me it was not set to be managed automatically by Windows. I checked that box and will let you know if that solved the crash problem.

I found the Paging setting. Unbeknownst to me it was not set to be managed automatically by Windows. I checked that box and will let you know if that solved the crash problem.
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Still crashing with Windows managing the page file size. Note that crashes are not happening if I log on to my computer in Safe Mode.

Still crashing with Windows managing the page file size. Note that crashes are not happening if I log on to my computer in Safe Mode.
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FredMcD
  • Top 10 Contributor
4346 solutions 61122 answers

FredMcD said

In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
''FredMcD [[#answer-1284572|said]]'' <blockquote> In the address bar, type '''about:crashes'''<enter>.<br> '''Note: ''' If any reports do not have '''BP-''' in front of<br> the numbers/letters, click it to submit them. </blockquote>
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bp-3b1e9609-ac37-43e7-9361-1ea830200129 1/29/2020, 9:41 AM View bp-49b6a323-fe3a-4242-ab7f-5803a0200129 1/29/2020, 9:40 AM View bp-58a7ae0a-d4df-4092-9c27-08ac60200128 1/27/2020, 8:30 PM View bp-a2c0ad7a-11a4-46a2-b5f7-2a5d50200128 1/27/2020, 8:30 PM View bp-6d3698fb-7f75-4677-b4a1-9e66b0200128 1/27/2020, 8:30 PM View bp-a840a642-37d9-4de9-8eeb-a87b30200128 1/27/2020, 8:30 PM View bp-d0bbb071-de74-456f-9ad7-1fab90200128 1/27/2020, 8:30 PM View bp-a32a4c48-a343-4202-90bc-307310200128 1/27/2020, 8:30 PM View bp-6662d3c6-f3ac-478b-84ab-ea74f0200128 1/27/2020, 8:30 PM View bp-6cbddcf8-898d-44bc-91f6-75ed10200128 1/27/2020, 8:30 PM View bp-71413411-9afa-4b0c-9a87-647730200128 1/27/2020, 8:30 PM View bp-084af290-ed05-4c0e-ad88-a1f810200128 1/27/2020, 8:30 PM View bp-cdd72f49-d61a-45f6-9c1a-d686c0200128 1/27/2020, 8:30 PM View bp-cb4a22a3-6789-4ddf-a237-692a40200126 1/25/2020, 8:34 PM View bp-16e2c139-5959-484c-b6c2-ef9170200126 1/25/2020, 7:36 PM View bp-69813baa-06d8-444c-9355-796000200124 1/23/2020, 8:34 PM View bp-852ab7bf-506e-4633-9680-368690200124 1/23/2020, 8:27 PM View bp-bc526fc6-4d3b-4758-83ab-26fa40200124 1/23/2020, 8:27 PM View bp-6ae0f5d9-cd72-4e07-8df3-491830200124 1/23/2020, 8:27 PM View bp-2f1f4d05-1aa5-4d3f-947c-979230200124 1/23/2020, 8:27 PM View bp-52ddc303-6e90-4c5a-b43d-1a1410200124 1/23/2020, 8:27 PM View bp-d2b01e70-c855-4a16-a572-50a370200124 1/23/2020, 8:27 PM View bp-b7b52856-97be-4d3f-9bc2-6b7f10200124 1/23/2020, 8:27 PM View bp-e3f8d216-fcf8-4123-812d-af1a20200124 1/23/2020, 8:27 PM View bp-3683c0ed-95b2-4d46-bb3e-8c5620200124 1/23/2020, 8:27 PM View bp-3aff1ed9-f497-45a8-9985-3188d0200124 1/23/2020, 8:27 PM View bp-144749d8-cc04-4e9d-a28d-c33990200124 1/23/2020, 8:27 PM View bp-49f03cec-b082-4da3-826e-fc6790200118 1/18/2020, 11:50 AM View bp-69a1f7d1-67c5-46ec-bc67-7a71b0200113 1/13/2020, 10:21 AM View bp-3bc8a1c9-348a-4d49-834f-0d6c70200130 1/29/2020, 8:44 PM View bp-1a79cf5e-4259-4624-8e19-2cb390200130 1/29/2020, 8:44 PM View bp-8b72a1b9-a864-4e29-8049-dc7580200130 1/29/2020, 8:44 PM View bp-d60db4a1-2e78-4f91-a26e-0c8e50200130 1/29/2020, 8:44 PM View bp-87ec1a55-ae8f-4612-9987-066f20200130 1/29/2020, 8:44 PM View bp-861a8b57-7fb6-4c84-969e-4da540200130 1/29/2020, 8:44 PM View bp-c030f3e9-e512-4ef4-9347-624500200130 1/29/2020, 8:44 PM View bp-388b7da2-2f02-4a87-9da3-78c070200130 1/29/2020, 8:44 PM View bp-6cc2f7f7-26a4-46d6-a406-3dd9a0200130 1/29/2020, 8:44 PM View bp-a662b99b-b176-4063-9e23-3ac210200130 1/29/2020, 8:44 PM View bp-43f1b686-1ce3-4d8a-90d2-655390200130 1/29/2020, 8:44 PM View bp-2aeaec33-f705-450d-a2a6-145540200130 1/29/2020, 8:44 PM View bp-036cfbb5-b86a-4e8a-8639-727c40200130 1/29/2020, 8:44 PM View bp-9a05f7e9-a109-49bd-97e3-36c350200130 1/29/2020, 8:44 PM View

bp-3b1e9609-ac37-43e7-9361-1ea830200129 1/29/2020, 9:41 AM View bp-49b6a323-fe3a-4242-ab7f-5803a0200129 1/29/2020, 9:40 AM View bp-58a7ae0a-d4df-4092-9c27-08ac60200128 1/27/2020, 8:30 PM View bp-a2c0ad7a-11a4-46a2-b5f7-2a5d50200128 1/27/2020, 8:30 PM View bp-6d3698fb-7f75-4677-b4a1-9e66b0200128 1/27/2020, 8:30 PM View bp-a840a642-37d9-4de9-8eeb-a87b30200128 1/27/2020, 8:30 PM View bp-d0bbb071-de74-456f-9ad7-1fab90200128 1/27/2020, 8:30 PM View bp-a32a4c48-a343-4202-90bc-307310200128 1/27/2020, 8:30 PM View bp-6662d3c6-f3ac-478b-84ab-ea74f0200128 1/27/2020, 8:30 PM View bp-6cbddcf8-898d-44bc-91f6-75ed10200128 1/27/2020, 8:30 PM View bp-71413411-9afa-4b0c-9a87-647730200128 1/27/2020, 8:30 PM View bp-084af290-ed05-4c0e-ad88-a1f810200128 1/27/2020, 8:30 PM View bp-cdd72f49-d61a-45f6-9c1a-d686c0200128 1/27/2020, 8:30 PM View bp-cb4a22a3-6789-4ddf-a237-692a40200126 1/25/2020, 8:34 PM View bp-16e2c139-5959-484c-b6c2-ef9170200126 1/25/2020, 7:36 PM View bp-69813baa-06d8-444c-9355-796000200124 1/23/2020, 8:34 PM View bp-852ab7bf-506e-4633-9680-368690200124 1/23/2020, 8:27 PM View bp-bc526fc6-4d3b-4758-83ab-26fa40200124 1/23/2020, 8:27 PM View bp-6ae0f5d9-cd72-4e07-8df3-491830200124 1/23/2020, 8:27 PM View bp-2f1f4d05-1aa5-4d3f-947c-979230200124 1/23/2020, 8:27 PM View bp-52ddc303-6e90-4c5a-b43d-1a1410200124 1/23/2020, 8:27 PM View bp-d2b01e70-c855-4a16-a572-50a370200124 1/23/2020, 8:27 PM View bp-b7b52856-97be-4d3f-9bc2-6b7f10200124 1/23/2020, 8:27 PM View bp-e3f8d216-fcf8-4123-812d-af1a20200124 1/23/2020, 8:27 PM View bp-3683c0ed-95b2-4d46-bb3e-8c5620200124 1/23/2020, 8:27 PM View bp-3aff1ed9-f497-45a8-9985-3188d0200124 1/23/2020, 8:27 PM View bp-144749d8-cc04-4e9d-a28d-c33990200124 1/23/2020, 8:27 PM View bp-49f03cec-b082-4da3-826e-fc6790200118 1/18/2020, 11:50 AM View bp-69a1f7d1-67c5-46ec-bc67-7a71b0200113 1/13/2020, 10:21 AM View bp-3bc8a1c9-348a-4d49-834f-0d6c70200130 1/29/2020, 8:44 PM View bp-1a79cf5e-4259-4624-8e19-2cb390200130 1/29/2020, 8:44 PM View bp-8b72a1b9-a864-4e29-8049-dc7580200130 1/29/2020, 8:44 PM View bp-d60db4a1-2e78-4f91-a26e-0c8e50200130 1/29/2020, 8:44 PM View bp-87ec1a55-ae8f-4612-9987-066f20200130 1/29/2020, 8:44 PM View bp-861a8b57-7fb6-4c84-969e-4da540200130 1/29/2020, 8:44 PM View bp-c030f3e9-e512-4ef4-9347-624500200130 1/29/2020, 8:44 PM View bp-388b7da2-2f02-4a87-9da3-78c070200130 1/29/2020, 8:44 PM View bp-6cc2f7f7-26a4-46d6-a406-3dd9a0200130 1/29/2020, 8:44 PM View bp-a662b99b-b176-4063-9e23-3ac210200130 1/29/2020, 8:44 PM View bp-43f1b686-1ce3-4d8a-90d2-655390200130 1/29/2020, 8:44 PM View bp-2aeaec33-f705-450d-a2a6-145540200130 1/29/2020, 8:44 PM View bp-036cfbb5-b86a-4e8a-8639-727c40200130 1/29/2020, 8:44 PM View bp-9a05f7e9-a109-49bd-97e3-36c350200130 1/29/2020, 8:44 PM View
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crankygoat
  • Top 25 Contributor
40 solutions 471 answers

Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,531,092,324,352 bytes (138.53 TB) ! I'll just leave this here...

Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,531,092,324,352 bytes (138.53 TB) ! I'll just leave this here...
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FredMcD
  • Top 10 Contributor
4346 solutions 61122 answers

Product Firefox Release Channel release Version 72.0.2 Build ID 20200117190643 (2020-01-17) Buildhub data OS Unknown

Wed, 29 Jan 2020 14:41:34 GMT bp-3b1e9609-ac37-43e7-9361-1ea830200129 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) ; MOZ_CRASH()

Crash Reason None +++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 72.0.2 Build ID 20200117190643 (2020-01-17) Buildhub data OS Windows 10 OS Version 10.0.18362

Wed, 29 Jan 2020 14:40:04 GMT bp-49b6a323-fe3a-4242-ab7f-5803a0200129 Wed, 29 Jan 2020 18:07:15 GMT bp-3bc8a1c9-348a-4d49-834f-0d6c70200130 Wed, 29 Jan 2020 17:32:11 GMT bp-1a79cf5e-4259-4624-8e19-2cb390200130

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) ; MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

Product Firefox Release Channel release Version 72.0.2 Build ID 20200117190643 (2020-01-17) Buildhub data OS Unknown Wed, 29 Jan 2020 14:41:34 GMT bp-3b1e9609-ac37-43e7-9361-1ea830200129 Signature: OOM | small MOZ_CRASH Reason (Sanitized) ; MOZ_CRASH() Crash Reason None +++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 72.0.2 Build ID 20200117190643 (2020-01-17) Buildhub data OS Windows 10 OS Version 10.0.18362 Wed, 29 Jan 2020 14:40:04 GMT bp-49b6a323-fe3a-4242-ab7f-5803a0200129 Wed, 29 Jan 2020 18:07:15 GMT bp-3bc8a1c9-348a-4d49-834f-0d6c70200130 Wed, 29 Jan 2020 17:32:11 GMT bp-1a79cf5e-4259-4624-8e19-2cb390200130 Signature: OOM | small MOZ_CRASH Reason (Sanitized) ; MOZ_CRASH() Crash Reason EXCEPTION_BREAKPOINT
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FredMcD
  • Top 10 Contributor
4346 solutions 61122 answers
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
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Thanks to those who gave me comments, whiched helped me learn a bit more about the operation of my computer. Not sure what changed, but I have had no crashes today.

Thanks to those who gave me comments, whiched helped me learn a bit more about the operation of my computer. Not sure what changed, but I have had no crashes today.
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