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منتدى الدعم

When I'm on a website and click on a link, it opens up a full page ad for something I did not want.

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It does not do this everytime I click, but it does it every 2nd or third time I click on a link. It open up on a new tab. I need help figuring out how to stop this from happening.

It does not do this everytime I click, but it does it every 2nd or third time I click on a link. It open up on a new tab. I need help figuring out how to stop this from happening.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

Question owner

The image for Tech Support for Mozilla is an ad that just showed up when I clicked on a link on Firefox.

The image for Tech Support for Mozilla is an ad that just showed up when I clicked on a link on Firefox.
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FredMcD
  • Top 10 Contributor
4308 solutions 60484 answers

1: Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad blocker.


2: You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

1: Go to the [https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page] {web Link} (There’s a lot of good stuff here) and search for a good ad blocker. 2: You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
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FredMcD
  • Top 10 Contributor
4308 solutions 60484 answers

Warning: That is a FAKE add

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

'''Warning: That is a FAKE add''' . '''Whenever you get a message / popup like that;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> <u>'''OR ANY PHONE NUMBERS ! !'''</u> Such messages are only '''Spam''' that could lead you to '''Fake Support.''' Not only can they damage or hack your system, they charge you to do so. You can report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}
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