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Crashing crashing crashing. Tried all instructions. Deleted all folders. Uninstalled. Rebooted and then reinstalled. NADA.

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Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	71.0.0.7275
 Application Timestamp:	5de4f320
 Fault Module Name:	firefox.exe
 Fault Module Version:	71.0.0.7275
 Fault Module Timestamp:	5de4f320
 Exception Code:	c0000005
 Exception Offset:	0000000000011579
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	2544
 Additional Information 2:	25449d3bb174a5a3235cd4834357e789
 Additional Information 3:	20d4
 Additional Information 4:	20d46540fac115652f26a3af0f46a187
Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 71.0.0.7275 Application Timestamp: 5de4f320 Fault Module Name: firefox.exe Fault Module Version: 71.0.0.7275 Fault Module Timestamp: 5de4f320 Exception Code: c0000005 Exception Offset: 0000000000011579 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 2544 Additional Information 2: 25449d3bb174a5a3235cd4834357e789 Additional Information 3: 20d4 Additional Information 4: 20d46540fac115652f26a3af0f46a187
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4334 solutions 60947 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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philipp
  • Top 25 Contributor
  • Moderator
5340 solutions 23585 answers

hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comdo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?

hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comdo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?
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Question owner

There is no IseGuard of any form. Thank you for trying to help.

There are no crash reports - all folders were deleted in previous attempts to correct.  ??

There is no IseGuard of any form. Thank you for trying to help. There are no crash reports - all folders were deleted in previous attempts to correct. ??
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cor-el
  • Top 10 Contributor
  • Moderator
17759 solutions 160617 answers

Is there any useful information in the Windows Event log about these crashes ?

Is there any useful information in the Windows Event log about these crashes ?
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Question owner

Since Dec 3 (read from bottom - ascending order)

2 time listed WLAN extensibility Module Failed to start - Rtlihvs.dll - error 126

and 2 times ambkmafd failed to load

and 1 x RealTek Pcle GBE Family controller disconnected from network

and 1 x WLAN autoconfig service has successfully stopped

Since Dec 3 (read from bottom - ascending order) 2 time listed WLAN extensibility Module Failed to start - Rtlihvs.dll - error 126 and 2 times ambkmafd failed to load and 1 x RealTek Pcle GBE Family controller disconnected from network and 1 x WLAN autoconfig service has successfully stopped

Modified by Deeeee

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Question owner

cor-el said

Is there any useful information in the Windows Event log about these crashes ?

see above list - thank you!

''cor-el [[#answer-1271298|said]]'' <blockquote> Is there any useful information in the Windows Event log about these crashes ? </blockquote> see above list - thank you!

Modified by Deeeee

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Question owner

STILL NOT WORKING

OK, I just downloaded an earlier version of FF. It restored to what I expected, synced with other stuff, retrieved all the bookmarks etc. Working fine. then I closed the browser and tried to open it again and NOPE NADA .

Log Name: Application Source: Application Error Date: 12/6/2019 7:25:51 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Dee-OfficeDell Description: Faulting application name: firefox.exe, version: 71.0.0.7275, time stamp: 0x5de4f320 Faulting module name: firefox.exe, version: 71.0.0.7275, time stamp: 0x5de4f320 Exception code: 0xc0000005 Fault offset: 0x0000000000011579 Faulting process id: 0x2370 Faulting application start time: 0x01d5ac94e17e978b Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\firefox.exe Report Id: 1f5abdf0-1888-11ea-b7ad-b083fe4cb2e6 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2019-12-07T00:25:51.000000000Z" />
   <EventRecordID>78563</EventRecordID>
   <Channel>Application</Channel>
   <Computer>Dee-OfficeDell</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>71.0.0.7275</Data>
   <Data>5de4f320</Data>
   <Data>firefox.exe</Data>
   <Data>71.0.0.7275</Data>
   <Data>5de4f320</Data>
   <Data>c0000005</Data>
   <Data>0000000000011579</Data>
   <Data>2370</Data>
   <Data>01d5ac94e17e978b</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>1f5abdf0-1888-11ea-b7ad-b083fe4cb2e6</Data>
 </EventData>

</Event>

STILL NOT WORKING OK, I just downloaded an earlier version of FF. It restored to what I expected, synced with other stuff, retrieved all the bookmarks etc. Working fine. then I closed the browser and tried to open it again and NOPE NADA . Log Name: Application Source: Application Error Date: 12/6/2019 7:25:51 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Dee-OfficeDell Description: Faulting application name: firefox.exe, version: 71.0.0.7275, time stamp: 0x5de4f320 Faulting module name: firefox.exe, version: 71.0.0.7275, time stamp: 0x5de4f320 Exception code: 0xc0000005 Fault offset: 0x0000000000011579 Faulting process id: 0x2370 Faulting application start time: 0x01d5ac94e17e978b Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\firefox.exe Report Id: 1f5abdf0-1888-11ea-b7ad-b083fe4cb2e6 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-12-07T00:25:51.000000000Z" /> <EventRecordID>78563</EventRecordID> <Channel>Application</Channel> <Computer>Dee-OfficeDell</Computer> <Security /> </System> <EventData> <Data>firefox.exe</Data> <Data>71.0.0.7275</Data> <Data>5de4f320</Data> <Data>firefox.exe</Data> <Data>71.0.0.7275</Data> <Data>5de4f320</Data> <Data>c0000005</Data> <Data>0000000000011579</Data> <Data>2370</Data> <Data>01d5ac94e17e978b</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>1f5abdf0-1888-11ea-b7ad-b083fe4cb2e6</Data> </EventData> </Event>

Modified by Deeeee

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Totalgenius 1 solutions 8 answers

Helpful Reply

Deeeee said

STILL NOT WORKING OK, I just downloaded an earlier version of FF. It restored to what I expected, synced with other stuff, retrieved all the bookmarks etc. Working fine. then I closed the browser and tried to open it again and NOPE NADA . Log Name: Application Source: Application Error Date: 12/6/2019 7:25:51 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Dee-OfficeDell Description: Faulting application name: firefox.exe, version: 71.0.0.7275, time stamp: 0x5de4f320 Faulting module name: firefox.exe, version: 71.0.0.7275, time stamp: 0x5de4f320 Exception code: 0xc0000005 Fault offset: 0x0000000000011579 Faulting process id: 0x2370 Faulting application start time: 0x01d5ac94e17e978b Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\firefox.exe Report Id: 1f5abdf0-1888-11ea-b7ad-b083fe4cb2e6 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-12-07T00:25:51.000000000Z" /> <EventRecordID>78563</EventRecordID> <Channel>Application</Channel> <Computer>Dee-OfficeDell</Computer> <Security /> </System> <EventData> <Data>firefox.exe</Data> <Data>71.0.0.7275</Data> <Data>5de4f320</Data> <Data>firefox.exe</Data> <Data>71.0.0.7275</Data> <Data>5de4f320</Data> <Data>c0000005</Data> <Data>0000000000011579</Data> <Data>2370</Data> <Data>01d5ac94e17e978b</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>1f5abdf0-1888-11ea-b7ad-b083fe4cb2e6</Data> </EventData> </Event>

Download the relevent 32 or 64 bit release of the previous version from the links underneath, select as per your language

32 bit at https://ftp.mozilla.org/pub/firefox/releases/70.0.1/win32/ 64 bit at https://ftp.mozilla.org/pub/firefox/releases/70.0.1/win64/

Should work fine, once installed go options disable automatic firefox updates for time being.

Hope it helps

''Deeeee [[#answer-1271412|said]]'' <blockquote> STILL NOT WORKING OK, I just downloaded an earlier version of FF. It restored to what I expected, synced with other stuff, retrieved all the bookmarks etc. Working fine. then I closed the browser and tried to open it again and NOPE NADA . Log Name: Application Source: Application Error Date: 12/6/2019 7:25:51 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Dee-OfficeDell Description: Faulting application name: firefox.exe, version: 71.0.0.7275, time stamp: 0x5de4f320 Faulting module name: firefox.exe, version: 71.0.0.7275, time stamp: 0x5de4f320 Exception code: 0xc0000005 Fault offset: 0x0000000000011579 Faulting process id: 0x2370 Faulting application start time: 0x01d5ac94e17e978b Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\firefox.exe Report Id: 1f5abdf0-1888-11ea-b7ad-b083fe4cb2e6 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-12-07T00:25:51.000000000Z" /> <EventRecordID>78563</EventRecordID> <Channel>Application</Channel> <Computer>Dee-OfficeDell</Computer> <Security /> </System> <EventData> <Data>firefox.exe</Data> <Data>71.0.0.7275</Data> <Data>5de4f320</Data> <Data>firefox.exe</Data> <Data>71.0.0.7275</Data> <Data>5de4f320</Data> <Data>c0000005</Data> <Data>0000000000011579</Data> <Data>2370</Data> <Data>01d5ac94e17e978b</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>1f5abdf0-1888-11ea-b7ad-b083fe4cb2e6</Data> </EventData> </Event> </blockquote> Download the relevent 32 or 64 bit release of the previous version from the links underneath, select as per your language 32 bit at https://ftp.mozilla.org/pub/firefox/releases/70.0.1/win32/ 64 bit at https://ftp.mozilla.org/pub/firefox/releases/70.0.1/win64/ Should work fine, '''once installed go options disable automatic firefox updates for time being.''' Hope it helps
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Question owner

Ok now how do I maintain the security without the updates? I tried to download the ESR version, but the PDF file would only open for about 20 seconds and then closed itself. Wasn't sure if I should continue with installation without instructions, LOL - mu luck on this stuff isn't great.

Ok now how do I maintain the security without the updates? I tried to download the ESR version, but the PDF file would only open for about 20 seconds and then closed itself. Wasn't sure if I should continue with installation without instructions, LOL - mu luck on this stuff isn't great.
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rjt69 0 solutions 14 answers

Extended Support Release is a great idea. 68.3.0esr would be the latest release. With the crashing, i would uninstall any other versions before installing a new one, but otherwise, there is nothing special about installing it:

https://ftp.mozilla.org/pub/firefox/releases/68.3.0esr/

If you really need the PDF, try to download manually and use various PDF readers to read it.

Extended Support Release is a great idea. 68.3.0esr would be the latest release. With the crashing, i would uninstall any other versions before installing a new one, but otherwise, there is nothing special about installing it: https://ftp.mozilla.org/pub/firefox/releases/68.3.0esr/ If you really need the PDF, try to download manually and use various PDF readers to read it.
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Question owner

How in the world do I begin to install this ? Please be specific as I am no techie.

Index of /pub/firefox/releases/68.3.0esr/ Type Name Size Last Modified Dir .. Dir jsshell/ Dir linux-i686/ Dir linux-x86_64/ Dir mac/ Dir snap/ Dir source/ Dir update/ Dir win32/ Dir win64-aarch64/ Dir win64/ File KEY 20K 02-Dec-2019 12:07 File SHA256SUMMARY 4M 02-Dec-2019 12:07 File SHA256SUMS 529K 02-Dec-2019 12:07 File SHA256SUMS.asc 833 02-Dec-2019 12:07 File SHA512SUMMARY 7M 02-Dec-2019 12:07 File SHA512SUMS 820K 02-Dec-2019 12:07 File SHA512SUMS.asc 833 02-Dec-2019 12:07rjt69 said

Extended Support Release is a great idea. 68.3.0esr would be the latest release. With the crashing, i would uninstall any other versions before installing a new one, but otherwise, there is nothing special about installing it: https://ftp.mozilla.org/pub/firefox/releases/68.3.0esr/ If you really need the PDF, try to download manually and use various PDF readers to read it.
How in the world do I begin to install this ? Please be specific as I am no techie. Index of /pub/firefox/releases/68.3.0esr/ Type Name Size Last Modified Dir .. Dir jsshell/ Dir linux-i686/ Dir linux-x86_64/ Dir mac/ Dir snap/ Dir source/ Dir update/ Dir win32/ Dir win64-aarch64/ Dir win64/ File KEY 20K 02-Dec-2019 12:07 File SHA256SUMMARY 4M 02-Dec-2019 12:07 File SHA256SUMS 529K 02-Dec-2019 12:07 File SHA256SUMS.asc 833 02-Dec-2019 12:07 File SHA512SUMMARY 7M 02-Dec-2019 12:07 File SHA512SUMS 820K 02-Dec-2019 12:07 File SHA512SUMS.asc 833 02-Dec-2019 12:07''rjt69 [[#answer-1272519|said]]'' <blockquote> Extended Support Release is a great idea. 68.3.0esr would be the latest release. With the crashing, i would uninstall any other versions before installing a new one, but otherwise, there is nothing special about installing it: https://ftp.mozilla.org/pub/firefox/releases/68.3.0esr/ If you really need the PDF, try to download manually and use various PDF readers to read it. </blockquote>

Modified by Deeeee

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rjt69 0 solutions 14 answers

Assuming you are running a 64bit version of Windows for the United States, navigate to the download by clicking:

Navigate there manually starting here: [https://ftp.mozilla.org/pub/firefox/r.../68.3.0esr/] then clicking "win64/" "en-US/" and then "Firefox Setup 68.3.0esr.exe"

You will need to logon as an administrator of the machine to successfully run the installation.

Or simply click on the following link: [https://ftp.mozilla.org/pub/firefox/r.../Firefox%20Setup%2068.3.0esr.exe] https://ftp.mozilla.org/pub/firefox/releases/68.3.0esr/win64/en-US/Firefox%20Setup%2068.3.0esr.exe

Assuming you are running a 64bit version of Windows for the United States, navigate to the download by clicking: Navigate there manually starting here: [[https://ftp.mozilla.org/pub/firefox/releases/68.3.0esr/]] then clicking "win64/" "en-US/" and then "Firefox Setup 68.3.0esr.exe" You will need to logon as an administrator of the machine to successfully run the installation. Or simply click on the following link: [[https://ftp.mozilla.org/pub/firefox/releases/68.3.0esr/win64/en-US/Firefox%20Setup%2068.3.0esr.exe|https://ftp.mozilla.org/pub/firefox/releases/68.3.0esr/win64/en-US/Firefox%20Setup%2068.3.0esr.exe]] https://ftp.mozilla.org/pub/firefox/releases/68.3.0esr/win64/en-US/Firefox%20Setup%2068.3.0esr.exe
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