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All saved passwords lost in Firefox70.

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Came back from Thanksgiving weekend and everything is wiped. I have looked and not found any solution for Firefox70. When I started trying to go to my usual sites, everything was lost. It doesn't show the saved username or anything.

Came back from Thanksgiving weekend and everything is wiped. I have looked and not found any solution for Firefox70. When I started trying to go to my usual sites, everything was lost. It doesn't show the saved username or anything.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

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Question owner

Just updated to Firefox71. That didn't bring anything back

Just updated to Firefox71. That didn't bring anything back
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Senali Madawala
  • Top 25 Contributor
1 solutions 153 answers

Check these preference names on the about:config page. (We can open the about:config page through the address bar)

signon.autofillForms signon.autofillForms.autocompleteOff signon.autofillForms.htpp

Check these preference names on the about:config page. (We can open the about:config page through the address bar) signon.autofillForms signon.autofillForms.autocompleteOff signon.autofillForms.htpp
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FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password. ------------------ Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
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Question owner

Senali Madawala said

Check these preference names on the about:config page. (We can open the about:config page through the address bar) signon.autofillForms signon.autofillForms.autocompleteOff signon.autofillForms.htpp

I went to that page, it shows: signon.autofillForms : True signon.autofillForms.autocompleteOff : True signon.autofillForms.http : False

So what does that mean for recovering all of my passwords?

''Senali Madawala [[#answer-1270829|said]]'' <blockquote> Check these preference names on the about:config page. (We can open the about:config page through the address bar) signon.autofillForms signon.autofillForms.autocompleteOff signon.autofillForms.htpp </blockquote> I went to that page, it shows: signon.autofillForms : True signon.autofillForms.autocompleteOff : True signon.autofillForms.http : False So what does that mean for recovering all of my passwords?
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Question owner

FredMcD said

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

I don't have a folder called "Old Firefox"

''FredMcD [[#answer-1270832|said]]'' <blockquote> In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password. ------------------ Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible </blockquote> I don't have a folder called "Old Firefox"
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cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158913 answers

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks You can open the <b>about:profiles</b> page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using. *Do NOT click any Remove button on this page. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation
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Question owner

cor-el said

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

It appears I am using the default profile and it is the only profile that exists.

''cor-el [[#answer-1270997|said]]'' <blockquote> If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks You can open the <b>about:profiles</b> page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using. *Do NOT click any Remove button on this page. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation </blockquote> It appears I am using the default profile and it is the only profile that exists.
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Dinushi Dhananjani
  • Top 25 Contributor
4 solutions 182 answers

Hi dr, just try this...

   Open the Firefox web browser.
   Load about:support.
   Click on the "open folder" link near the top of the page that opens; this opens the profile folder.
   Close Firefox.
   Check if you see a file called logins.json.corrupt.
   If you do, rename the file to logins.json to fix it.
   Start Firefox. The passwords should be available again.
Hi dr, just try this... Open the Firefox web browser. Load about:support. Click on the "open folder" link near the top of the page that opens; this opens the profile folder. Close Firefox. Check if you see a file called logins.json.corrupt. If you do, rename the file to logins.json to fix it. Start Firefox. The passwords should be available again.
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Question owner

Dinushi Dhananjani said

Hi dr, just try this... Open the Firefox web browser. Load about:support. Click on the "open folder" link near the top of the page that opens; this opens the profile folder. Close Firefox. Check if you see a file called logins.json.corrupt. If you do, rename the file to logins.json to fix it. Start Firefox. The passwords should be available again.

I did that fix a few months ago, and it seemed to work. I currently have: logins.json logins.json.before-recovery logins.json.corrupt logins.json.old logins.json-1.corrupt

So what do I need to fix/replace/ get rid of?

''Dinushi Dhananjani [[#answer-1271133|said]]'' <blockquote> Hi dr, just try this... Open the Firefox web browser. Load about:support. Click on the "open folder" link near the top of the page that opens; this opens the profile folder. Close Firefox. Check if you see a file called logins.json.corrupt. If you do, rename the file to logins.json to fix it. Start Firefox. The passwords should be available again. </blockquote> I did that fix a few months ago, and it seemed to work. I currently have: logins.json logins.json.before-recovery logins.json.corrupt logins.json.old logins.json-1.corrupt So what do I need to fix/replace/ get rid of?
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FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

logins.json and key3.db [v58+]key4.db : These are the password files. Keep Both !

Remove the others.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

'''logins.json''' and '''key3.db''' [v58+]'''key4.db''' : These are the password files. '''Keep Both ! ''' Remove the others. --------------- In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
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FredMcD
  • Top 10 Contributor
4267 solutions 59839 answers

Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer

Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter

Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter ++++++++++++++++++++++++++++++++++++ If you don't find a third party script or program you can trust, you can run a script in Firefox's Browser Console to spit out the list in CSV or JSON format. For example:

JSON file: https://support.mozilla.org/questions/1258644

CSV: https://support.mozilla.org/questions/1253828 (copy/paste from console)

Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter ++++++++++++++++++++++++++++++++++++ If you don't find a third party script or program you can trust, you can run a script in Firefox's Browser Console to spit out the list in CSV or JSON format. For example: JSON file: https://support.mozilla.org/questions/1258644 CSV: https://support.mozilla.org/questions/1253828 (copy/paste from console)
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cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158913 answers

You can check the file dates and file size of each of the logins.json file and possibly check the content by opening the file in a Firefox tab.

You can also try this extension that was meant to be used in cases like this where logins.json is corrupted.

You can check the file dates and file size of each of the logins.json file and possibly check the content by opening the file in a Firefox tab. You can also try this extension that was meant to be used in cases like this where logins.json is corrupted. *https://addons.mozilla.org/firefox/addon/restore-logins/
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Question owner

FredMcD said

logins.json and key3.db [v58+]key4.db : These are the password files. Keep Both ! Remove the others.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

The most current logins.json shows that it's only 4KB and was updated yesterday. However, there is a logins.json.corrupt that is 68KB from a few months ago. Should I go ahead and rename the 68KB corrupt one. It seems that will reset me to a few months ago at least

''FredMcD [[#answer-1271257|said]]'' <blockquote> '''logins.json''' and '''key3.db''' [v58+]'''key4.db''' : These are the password files. '''Keep Both ! ''' Remove the others. --------------- In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password. </blockquote> The most current logins.json shows that it's only 4KB and was updated yesterday. However, there is a logins.json.corrupt that is 68KB from a few months ago. Should I go ahead and rename the 68KB corrupt one. It seems that will reset me to a few months ago at least
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