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My Android phone and desktop computer are both logged in to the same Firefox account and have sync enabled, but are not syncing.

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Hi there,

I'm running Firefox on OS X 10.15.1 and on Android 10.0. I am logged in to the same Firefox account on both devices and have sync enabled; however, when I try to access synced tabs on Firefox on desktop, I do not see my phone (in fact, I just have the menu that says to connect another device, which takes me to a page where I can text a link to my phone with the Firefox download link). Similarly, on my phone I do not see my desktop device listed. Both devices have the option to sync all content enabled. Can anyone please help? This is the last barrier that is keeping me from switching to Firefox full time, and I'd love to solve it.

I have reinstalled Firefox on both devices; and under my account settings I am able to see both the Desktop and Android versions of Firefox as registered devices under my account.

Hi there, I'm running Firefox on OS X 10.15.1 and on Android 10.0. I am logged in to the same Firefox account on both devices and have sync enabled; however, when I try to access synced tabs on Firefox on desktop, I do not see my phone (in fact, I just have the menu that says to connect another device, which takes me to a page where I can text a link to my phone with the Firefox download link). Similarly, on my phone I do not see my desktop device listed. Both devices have the option to sync all content enabled. Can anyone please help? This is the last barrier that is keeping me from switching to Firefox full time, and I'd love to solve it. I have reinstalled Firefox on both devices; and under my account settings I am able to see both the Desktop and Android versions of Firefox as registered devices under my account.

Modified by mehmet.alpaslan

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:70.0) Gecko/20100101 Firefox/70.0

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Andrew
  • Moderator
322 solutions 4065 answers

Please try logging out from both your phone and laptop and logging back in using the same login credentials on both devices. You can also try rebooting both devices. If this is your first time, it may take some time to sync, so please be patient.

Please try logging out from both your phone and laptop and logging back in using the same login credentials on both devices. You can also try rebooting both devices. If this is your first time, it may take some time to sync, so please be patient.
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Question owner

Thanks for the response, Andrew! I've attempted to log out and log back in; reinstall; and reboot both devices (and Firefox installations) with no success.

Thanks for the response, Andrew! I've attempted to log out and log back in; reinstall; and reboot both devices (and Firefox installations) with no success.
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Andrew
  • Moderator
322 solutions 4065 answers

When did you create your Firefox Account?

What is your Firefox sync status? See How do I know the status of my sync?

What type of information are you syncing? Make sure you've selected the appropriate boxes. See How do I choose what types of information to sync on Firefox?

When did you create your Firefox Account? What is your Firefox sync status? See [[How do I know the status of my sync?]] What type of information are you syncing? Make sure you've selected the appropriate boxes. See [[How do I choose what types of information to sync on Firefox?]]
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