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I can't access Firefox Send

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On 9//11/19 and 10/11/19 I tried to access Firefox Send, but simply get message 'Something Went Wrong'. I even changed my password but the same thing happened. Can anyone please help. I am using Windows 7 on a public computer.

On 9//11/19 and 10/11/19 I tried to access Firefox Send, but simply get message 'Something Went Wrong'. I even changed my password but the same thing happened. Can anyone please help. I am using Windows 7 on a public computer.

Chosen solution

Was a cookies problem. Now solved, thanks.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 19.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17535 solutions 158559 answers

Firefox Send uses a Firefox Account just like this SUMO forum and Sync. Are you possibly using any content blocking extensions that could cause this?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Also make sure you do not block cookies.

You should see all connected devices under "Devices & Apps" on the Firefox Account Settings page.

Firefox Send uses a Firefox Account just like this SUMO forum and Sync. Are you possibly using any content blocking extensions that could cause this? Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Also make sure you do not block cookies. You should see all connected devices under "Devices & Apps" on the Firefox Account Settings page. *https://accounts.firefox.com/settings
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McCoy
  • Top 10 Contributor
545 solutions 5139 answers

Just in case the above doesn't do the trick :

Would you try this please :

Enter this URL in the address bar: https://send.firefox.com

Then click on the padlock at the left side of the address bar.

Click on the little black arrow on the dropdown (next to "Connection secure") and then on "More Information".

Click on the 'Permissions" tab and scroll down to "Set Cookies". Uncheck "Use Default" and check "Allow".

Then close and restart Firefox.



Separate issue :

Your system details show that you need to update your Adobe Flash Player; you're running a very old version, which can cause problems.

Would you please uninstall your current version and install the latest version, which is 32.0.0.270

Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

https://get.adobe.com/flashplayer/

Note : some "extras" may be offered in the download.



Your system details also show that you're running an older
Firefox version (66.0) - any specific reason ?

(the current version is 70.0.1)

Just in case the above doesn't do the trick : Would you try this please : Enter this URL in the address bar: https://send.firefox.com Then click on the padlock at the left side of the address bar. Click on the little black arrow on the dropdown (next to "Connection secure") and then on "More Information". Click on the 'Permissions" tab and scroll down to "Set Cookies". Uncheck "Use Default" and check "Allow". Then close and restart Firefox. ---------------------------<BR> Separate issue : Your system details show that you need to update your Adobe Flash Player; you're running a very old version, which can cause problems. Would you please uninstall your current version and install the latest version, which is '''32.0.0.270''' Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html https://get.adobe.com/flashplayer/ Note : some "extras" may be offered in the download. -----------------------<BR> Your system details also show that you're running an older <BR>Firefox version (66.0) - any specific reason ? (the current version is 70.0.1)
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Chosen Solution

Was a cookies problem. Now solved, thanks.

Was a cookies problem. Now solved, thanks.
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McCoy
  • Top 10 Contributor
545 solutions 5139 answers

recoverymail123890 said

Was a cookies problem. Now solved, thanks.

                        My pleasure !

''recoverymail123890 [[#answer-1265975|said]]'' <blockquote> Was a cookies problem. Now solved, thanks. </blockquote> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; My pleasure !
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