Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to download

  • 4 replies
  • 1 has this problem
  • 28 views
  • آخر ردّ كتبه matiasruiz94

more options

I can't download any type of file since yesterday, didn't change anything. Files just 'Fail' when i click download, they didn't even start downloading. I already tried Safe mode, uninstalling Antivirus (Kaspersky), and everything of this article: https://support.mozilla.org/en-US/kb/cant-download-or-save-files Here are some examples, tried to save facebook images and failed, same to 'Malwarebytes' launcher.

Attached screenshots

Chosen solution

other affected users were able to fix this by going into the registry and removing keys about parental controls there, for example see: https://support.mozilla.org/en-US/questions/1270069

Read this answer in context 👍 0

All Replies (4)

more options

hi, could you try to disable parental controls for the affected account?: Unable to download files in Windows 10 when Parental Controls are on

more options

Hi, thank you for your answer. Im not on a familly group.

Modified by matiasruiz94

more options

Chosen Solution

other affected users were able to fix this by going into the registry and removing keys about parental controls there, for example see: https://support.mozilla.org/en-US/questions/1270069

more options

I found the folder 'Users' on 'Parental Control', export it but when i try to delete it gives me an error message saying 'Error at trying to delete key' This is the folder