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منتدى الدعم

Firefox hang/crash

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Random freeze/hang/crash. Sometimes while opening new tab or website

Random freeze/hang/crash. Sometimes while opening new tab or website
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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.121.2 for Mozilla browsers
  • Shockwave Flash 32.0 r0
  • Windows Activation Technologies Plugin for Mozilla

Application

  • Firefox 52.7.4
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.7.4/WINNT/en-US/

Extensions

  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • ColorfulTabs 29.9 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Custom Tab Width 1.0.1.1-signed.1-signed (tab-width@design-noir.de)
  • Ghostery – Privacy Ad Blocker 8.3.4 (firefox@ghostery.com)
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • OmniSidebar 1.6.15 (osb@quicksaver)
  • Open Bookmarks in New Tab 2.0.2016021001 (openbookmarkintab@piro.sakura.ne.jp)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Classic Theme Restorer 1.7.7.2 (ClassicThemeRestorer@ArisT2Noia4dev) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 730
  • adapterDescription2:
  • adapterDeviceID: 0x0f02
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4096
  • adapterRAM2:
  • adapterSubsysID: 27393842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22807
  • driverDate: 3-23-2018
  • driverDate2:
  • driverVersion: 23.21.13.9135
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

bp-60a1c9b6-6b8e-4f5d-9e86-1f5f10190918 9/18/19 10:32 AM bp-e32b9286-414e-4495-9ddd-45c0a0190917 9/17/19 4:04 PM bp-056278ed-10ea-4f0e-81fa-287090190913 9/12/19 8:46 PM 157da094-a6a6-438f-9a93-5b53b7ad8d68 8/31/19 4:34 PM bp-a9c8caaa-0096-4188-b827-9c8240190812 8/11/19 11:28 PM bp-f2e8b663-a058-4a15-aa2e-3eed50190809 8/8/19 9:51 PM

bp-60a1c9b6-6b8e-4f5d-9e86-1f5f10190918 9/18/19 10:32 AM bp-e32b9286-414e-4495-9ddd-45c0a0190917 9/17/19 4:04 PM bp-056278ed-10ea-4f0e-81fa-287090190913 9/12/19 8:46 PM 157da094-a6a6-438f-9a93-5b53b7ad8d68 8/31/19 4:34 PM bp-a9c8caaa-0096-4188-b827-9c8240190812 8/11/19 11:28 PM bp-f2e8b663-a058-4a15-aa2e-3eed50190809 8/8/19 9:51 PM
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TyDraniu
  • Top 25 Contributor
315 solutions 1776 answers

Memory issues + Adobe Flash crashes.

Try to exchange Adblock Plus with uBlock Origin.

Memory issues + Adobe Flash crashes. Try to exchange Adblock Plus with uBlock Origin.
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Question owner

Replaced Adblock with uBlock and had two crashes within a short period. Two seem to lead back to Adobe Flash.

bp-be3d3ee9-ab30-43ce-8c5c-20a380190919 9/19/19 12:09 AM bp-737ff750-c200-4c48-9ea4-1ecbe0190919 9/19/19 12:08 AM bp-db306bed-49ba-4589-8edb-119f90190919 9/19/19 12:08 AM bp-b0276bad-aa13-44d9-859d-310a20190919 9/19/19 12:07 AM

Replaced Adblock with uBlock and had two crashes within a short period. Two seem to lead back to Adobe Flash. bp-be3d3ee9-ab30-43ce-8c5c-20a380190919 9/19/19 12:09 AM bp-737ff750-c200-4c48-9ea4-1ecbe0190919 9/19/19 12:08 AM bp-db306bed-49ba-4589-8edb-119f90190919 9/19/19 12:08 AM bp-b0276bad-aa13-44d9-859d-310a20190919 9/19/19 12:07 AM
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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Product Firefox Release Channel esr Version 52.7.4esr Build ID 20180427222832 (2018-04-27) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1


bp-be3d3ee9-ab30-43ce-8c5c-20a380190919 Signature: IPCError-browser | ShutDownKill

Crash Reason EXCEPTION_BREAKPOINT

Attention Sumo's there are over 50 related bug reports

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++ bp-737ff750-c200-4c48-9ea4-1ecbe0190919 Signature: hang | BaseGetNamedObjectDirectory | MsgWaitForMultipleObjects | F_1289624035____________________

Process Type plugin Shockwave Flash Version: 32.0.0.223 Filename: NPSWF32_32_0_0_223.dll

Crash Reason EXCEPTION_BREAKPOINT

xul.dll = Firefox ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-db306bed-49ba-4589-8edb-119f90190919 Signature: RtlpLowFragHeapFree | RtlFreeHeap | HeapFree | _free_base | F_946891455__________________________________________________

Process Type plugin Shockwave Flash Version: 32.0.0.238 Filename: NPSWF32_32_0_0_238.dll

Flash Process Dump Broker

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-b0276bad-aa13-44d9-859d-310a20190919 Signature: F_67009659______________________

Process Type plugin Shockwave Flash Version: 32.0.0.238 Filename: NPSWF32_32_0_0_238.dll

This is for Sumo's Related Bugs 1526345 RESOLVED DUPLICATE Crash in [@ F_67009659______________________]

1474624 NEW --- Crash in F_1371125________________________________________________ Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

Product Firefox Release Channel esr Version 52.7.4esr Build ID 20180427222832 (2018-04-27) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-be3d3ee9-ab30-43ce-8c5c-20a380190919 Signature: IPCError-browser | ShutDownKill Crash Reason EXCEPTION_BREAKPOINT Attention Sumo's there are over 50 related bug reports Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++ bp-737ff750-c200-4c48-9ea4-1ecbe0190919 Signature: hang | BaseGetNamedObjectDirectory | MsgWaitForMultipleObjects | F_1289624035____________________ Process Type plugin Shockwave Flash Version: 32.0.0.223 Filename: NPSWF32_32_0_0_223.dll Crash Reason EXCEPTION_BREAKPOINT xul.dll = Firefox ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-db306bed-49ba-4589-8edb-119f90190919 Signature: RtlpLowFragHeapFree | RtlFreeHeap | HeapFree | _free_base | F_946891455__________________________________________________ Process Type plugin Shockwave Flash Version: 32.0.0.238 Filename: NPSWF32_32_0_0_238.dll Flash Process Dump Broker Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-b0276bad-aa13-44d9-859d-310a20190919 Signature: F_67009659______________________ Process Type plugin Shockwave Flash Version: 32.0.0.238 Filename: NPSWF32_32_0_0_238.dll This is for Sumo's Related Bugs 1526345 RESOLVED DUPLICATE Crash in [@ F_67009659______________________] 1474624 NEW --- Crash in F_1371125________________________________________________ Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers
Comment on Bug 1474624; This is related to the 32-bit sandbox on Windows. Affected users could move to 64-bit Firefox, where this would never be an issue. http://download-origin.cdn.mozilla.net/pub/firefox/releases/52.7.0esr/ http://download-origin.cdn.mozilla.net/pub/firefox/releases/52.7.1esr/ http://download-origin.cdn.mozilla.net/pub/firefox/releases/52.7.2esr/ http://download-origin.cdn.mozilla.net/pub/firefox/releases/52.7.3esr/ http://download-origin.cdn.mozilla.net/pub/firefox/releases/52.7.4esr/ http://download-origin.cdn.mozilla.net/pub/firefox/releases/52.8.0esr/ http://download-origin.cdn.mozilla.net/pub/firefox/releases/52.8.1esr/ http://download-origin.cdn.mozilla.net/pub/firefox/releases/52.9.0esr/
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cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157903 answers

Why haven't you updated in more than one year and still use the old Firefox 52.7.4 ?

  • InstallTime : Tue, 08 May 2018 01:28:10 GMT
Why haven't you updated in more than one year and still use the old Firefox 52.7.4 ? *InstallTime : Tue, 08 May 2018 01:28:10 GMT
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Question owner

cor-el

Thanks for asking. Everything was working fine for a long time,

1. Newer versions of Firefox break the Add-On's I like to use. 2.There are no replacement or updated Add-On's similar to what I am using and prefer My setup. (this is why I choose Firefox to begin with).

I know, I've heard it before........................

Use a different browser, Use a newer 64 bit OS. I do and I have, this is a software specific Windows 7 X86 machine

cor-el Thanks for asking. Everything was working fine for a long time, 1. Newer versions of Firefox break the Add-On's I like to use. 2.There are no replacement or updated Add-On's similar to what I am using and prefer My setup. (this is why I choose Firefox to begin with). I know, I've heard it before........................ Use a different browser, Use a newer 64 bit OS. I do and I have, this is a software specific Windows 7 X86 machine
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Question owner

Just an FYI,

After upgrading/updating to 69.0.2 to eliminate constant crashes in ESR 52. I have successively created a CSS to include two of my old favorites that are no longer working (broken)

1. Adjustable tab size (replaced broken custom-tab-width add-on) to make tabs smaller. about:config/tab size did not work.

2. hover over hidden left edge to access bookmarks (omnisidebar add-on)

Just an FYI, After upgrading/updating to 69.0.2 to eliminate constant crashes in ESR 52. I have successively created a CSS to include two of my old favorites that are no longer working (broken) 1. Adjustable tab size (replaced broken custom-tab-width add-on) to make tabs smaller. about:config/tab size did not work. 2. hover over hidden left edge to access bookmarks (omnisidebar add-on)
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BasketballerBrian 0 solutions 1 answers

Hello JimBov,

Can you do uninstall Mozilla Firefox, And Then install Mozilla Firefox again. i hope to get a answer of this problem put right.

greeting Brian

Hello JimBov, Can you do uninstall Mozilla Firefox, And Then install Mozilla Firefox again. i hope to get a answer of this problem put right. greeting Brian

Modified by BasketballerBrian

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