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Clicking options menu item causes Firefox to consistently crash. Have uninstalled and reinstalled Firefox, but same issue. Just started happening. How to fix

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Clicking options menu item causes Firefox to consistently crash. Have uninstalled and reinstalled Firefox, but same issue. Just started happening. Firefox 69.0 (64-bit), Windows 7 (latest updates installed as of 9/5.

Clicking options menu item causes Firefox to consistently crash. Have uninstalled and reinstalled Firefox, but same issue. Just started happening. Firefox 69.0 (64-bit), Windows 7 (latest updates installed as of 9/5.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

elched 2 solutions 11 answers

Have you tried Safe mode or things like that? You can get more information on the following page: Firefox crashes - Troubleshoot, prevent and get help fixing crashes.

Sorry if you have done all that already but sometimes it is worth a try.

Have you tried Safe mode or things like that? You can get more information on the following page: [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]. Sorry if you have done all that already but sometimes it is worth a try.

Modified by elched

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FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.238

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows] {web link} [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac] {web link} '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player '''Version 32.0.0.238 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Some of your crash reports weren’t sent to the Mozilla Servers.
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Question owner

elched said

Have you tried Safe mode or things like that? You can get more information on the following page: Firefox crashes - Troubleshoot, prevent and get help fixing crashes. Sorry if you have done all that already but sometimes it is worth a try.

Yep, already tried that. But still good advice. Thanks.

''elched [[#answer-1249487|said]]'' <blockquote> Have you tried Safe mode or things like that? You can get more information on the following page: [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]. Sorry if you have done all that already but sometimes it is worth a try. </blockquote> Yep, already tried that. But still good advice. Thanks.
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Question owner

FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Some of your crash reports weren’t sent to the Mozilla Servers.


Actually there are no Firefox crash reports created for this issue.

Instead it appears .Net Framework 4.8 which was recently updated is causing the problem (i.e. removed it, and the crashing problem went away).

And apparently the Framework does not want to play nice with Adobe Flash.

Still researching the issue. Appreciate your tips as they helped to narrow down my problem.

Thanks.

''FredMcD [[#answer-1249596|said]]'' <blockquote> In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Some of your crash reports weren’t sent to the Mozilla Servers. </blockquote> Actually there are no Firefox crash reports created for this issue. Instead it appears .Net Framework 4.8 which was recently updated is causing the problem (i.e. removed it, and the crashing problem went away). And apparently the Framework does not want to play nice with Adobe Flash. Still researching the issue. Appreciate your tips as they helped to narrow down my problem. Thanks.
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FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Please keep us posted as this could help others.

Please keep us posted as this could help others.
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