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why do comcast/xfinity replies from me sometimes get stripped of formats and graphics?

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i always use https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX to manage my email. usually when i reply to messages the message and my reply can be formatted (fonts, bold, etc) and the graphics remain (left window on attached), but sometimes when i reply to messages the message and my reply get stripped of all formatting and graphics leaving me only a courier (monofont) text (right window). i called xfinity support and we accessed mail on MS edge with the same result (so it might be a general browser issue), but using win10's email app i could get formatting with both messages.

i always use https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX to manage my email. usually when i reply to messages the message and my reply can be formatted (fonts, bold, etc) and the graphics remain (left window on attached), but sometimes when i reply to messages the message and my reply get stripped of all formatting and graphics leaving me only a courier (monofont) text (right window). i called xfinity support and we accessed mail on MS edge with the same result (so it might be a general browser issue), but using win10's email app i could get formatting with both messages.
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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jscher2000
  • Top 10 Contributor
8639 solutions 70667 answers

Hi ldecola, I would expect the reply editor to follow the same format as the original message: rich text/HTML for replies to messages you received in HTML format, and plain text for replies to messages you received in plain text format. I wouldn't expect the editor to switch the format, but it might provide an option for you to override it one way or the other.

Hi ldecola, I would expect the reply editor to follow the same format as the original message: rich text/HTML for replies to messages you received in HTML format, and plain text for replies to messages you received in plain text format. I wouldn't expect the editor to switch the format, but it might provide an option for you to override it one way or the other.
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jscher2000
  • Top 10 Contributor
8639 solutions 70667 answers

Is it always the same correspondents that have this problem? In the old days, Microsoft Outlook's Address Book had a setting for each Contact to specify whether messages to that contact should use HTML, Rich Text, or Plain Text format. I'm not aware of any other system using such a setting, but you could check your Xfinity address book just in case.

Is it always the same correspondents that have this problem? In the old days, Microsoft Outlook's Address Book had a setting for each Contact to specify whether messages to that contact should use HTML, Rich Text, or Plain Text format. I'm not aware of any other system using such a setting, but you could check your Xfinity address book just in case.
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