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منتدى الدعم

When I try and send messages I can't

Posted

I get this message Sending of the message failed. The message could not be sent using Outgoing server (SMTP) mail.btinternet.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I get this message Sending of the message failed. The message could not be sent using Outgoing server (SMTP) mail.btinternet.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.100 Safari/537.36

More Information

JohannHan
  • Top 25 Contributor
3 solutions 72 answers

Can you login on webmail?

Can you login on webmail?
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Question owner

Thanks Johann. Yes I can through bt mail. But I can't send messages with Mozilla Thunderbird as i stated above. Thanks

Thanks Johann. Yes I can through bt mail. But I can't send messages with Mozilla Thunderbird as i stated above. Thanks
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Matt
  • Top 10 Contributor
  • Moderator
3213 solutions 21974 answers

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Open a reply to this post, and paste your troubleshooting information.
In order for us to better investigate this issue, we'll need some more information. Could you please do the following: # Open the menu '''[[Image:Fx57Menu]] > Help > Troubleshooting Information''', then click '''Copy text to Clipboard'''. # Open a reply to this post, and paste your troubleshooting information.
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