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Sorry. We’ve locked your account.

Posted

I keep getting this message when log in on another device. Few other devices have no issues, but one (my phone) has this always. I use that log in and password on other devices without any issues. But on two others is same story every time when I would like to sync. Please, someone, remove my email from a blocked list, etc.. it's working fine when using same credentials on other devices. magistrate@usa.com Email me if I have to do something else. Thanks

I keep getting this message when log in on another device. Few other devices have no issues, but one (my phone) has this always. I use that log in and password on other devices without any issues. But on two others is same story every time when I would like to sync. Please, someone, remove my email from a blocked list, etc.. it's working fine when using same credentials on other devices. magistrate@usa.com Email me if I have to do something else. Thanks
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Android 9; Mobile; rv:68.0) Gecko/68.0 Firefox/68.0

More Information

cor-el
  • Top 10 Contributor
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17341 solutions 156761 answers

Helpful Reply

See: *https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq
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Question owner

Hello and thanks for the quick response. I have did all that was mentioned, my email is working and accepting a;; the emails that are coming in the box. I think the problem came as for almost an year this email was suspended and was not used. But for almost 3 months is up and operational. All other services and user are able to communicate with it, but Mozilla/Firefox keep saying that the email was returned. But non came to the inbox/spam, etc. I will wait for 24 hours and will try again. Thanks,

  Emil 

(magistrate@usa.com)

Hello and thanks for the quick response. I have did all that was mentioned, my email is working and accepting a;; the emails that are coming in the box. I think the problem came as for almost an year this email was suspended and was not used. But for almost 3 months is up and operational. All other services and user are able to communicate with it, but Mozilla/Firefox keep saying that the email was returned. But non came to the inbox/spam, etc. I will wait for 24 hours and will try again. Thanks, Emil (magistrate@usa.com)
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Question owner

It is the same issue, i have waited for more than 24 hours, but when I try to log in to sync it says the same thing, "sorry we've locked your account" When I log in into Mozilla, on a browser, all is fine, but when I try to use it as sync and log in, same story. And it keep saying that this email is returning back, but that is not true, all is fine and I do not get any emails that are showing such things. Emails from Mozilla/Firefox came yesterday when I have tried some new software, so all is fine. It's just the SYNC function. Help if you can, if not I may have to close all and see if I can do it all over again with another e-mail, even thou this email was set for that specific need.

 Thanks,
   Emil
It is the same issue, i have waited for more than 24 hours, but when I try to log in to sync it says the same thing, "sorry we've locked your account" When I log in into Mozilla, on a browser, all is fine, but when I try to use it as sync and log in, same story. And it keep saying that this email is returning back, but that is not true, all is fine and I do not get any emails that are showing such things. Emails from Mozilla/Firefox came yesterday when I have tried some new software, so all is fine. It's just the SYNC function. Help if you can, if not I may have to close all and see if I can do it all over again with another e-mail, even thou this email was set for that specific need. Thanks, Emil
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