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logging into my bank account

Posted

I have been using Firefox for Android to access my bank account for many, many years. All of a sudden, a few days ago, when I tried to login, I got a security message, that my bank is insecure! Seriously?! It's a bank! Please help me get back into my bank account.

Thank you.

Mary T Morris

I have been using Firefox for Android to access my bank account for many, many years. All of a sudden, a few days ago, when I tried to login, I got a security message, that my bank is insecure! Seriously?! It's a bank! Please help me get back into my bank account. Thank you. Mary T Morris
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Android 9; Mobile; rv:66.0) Gecko/66.0 Firefox/66.0

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JohannHan
  • Top 25 Contributor
4 solutions 85 answers

What is the text of the security message?

What is the text of the security message?
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Question owner

"This connection is untrusted"

"You have asked Firefox to connect securely to altamahabank.com, but we can't confirm that your connection is secure."

"This connection is untrusted" "You have asked Firefox to connect securely to altamahabank.com, but we can't confirm that your connection is secure."
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Seburo
  • Top 10 Contributor
  • Moderator
717 solutions 5259 answers

Hi

Do you have an add-ons installed?

Hi Do you have an add-ons installed?
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Question owner

I don't know. What are considered add-ons?

I don't know. What are considered add-ons?
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Seburo
  • Top 10 Contributor
  • Moderator
717 solutions 5259 answers

Hi

When you select the options menu (three dots) and choose add-ons, what is listed there?

Hi When you select the options menu (three dots) and choose add-ons, what is listed there?
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Question owner

Recommended extensions; popular themes, etc.

Recommended extensions; popular themes, etc.
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Seburo
  • Top 10 Contributor
  • Moderator
717 solutions 5259 answers

Hi

I am sorry for the delay in writing. Although I am unable to log into the site here (as I am not a customer), I can load the site without any problems.

Is this still an issue for you?

Hi I am sorry for the delay in writing. Although I am unable to log into the site here (as I am not a customer), I can load the site without any problems. Is this still an issue for you?
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Question owner

Yes, it is still a problem. I tried again this morning, and still get the same message. Please fix the problem.

Thank you.

Mary

Yes, it is still a problem. I tried again this morning, and still get the same message. Please fix the problem. Thank you. Mary
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