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Crashes at startup

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I can't get any version of Firefox to launch. I've tried different install methods as well as both x32 and x64. When Firefox launches it crashes with the message below and doesn't generate any messages in the windows event viewer.

"The application had a problem and crashed.

Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: The application didn't leave an application data file."

I can't get any version of Firefox to launch. I've tried different install methods as well as both x32 and x64. When Firefox launches it crashes with the message below and doesn't generate any messages in the windows event viewer. "The application had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details: The application didn't leave an application data file."
Attached screenshots
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Additional System Details

Installed Plug-ins

None, it is a fresh install.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36

More Information

Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 solutions 10733 answers

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows: (Note: Check both folders.)
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Hello<!-- XXX you may wish to edit this greeting, and other parts of the response so that it is personalised to the question asked.-->, Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' (Note: Check both folders.) #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_4-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.
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FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

Agreed

Agreed
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cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Are there logs available about these crashes if you check the Windows Event log?

Are there logs available about these crashes if you check the Windows Event log?
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Question owner

The only logs that I can tell are generated when it launches are from Windows Security. See attached images. As far as I can tell, no other event is logged for Firefox.


cor-el said

Are there logs available about these crashes if you check the Windows Event log?
The only logs that I can tell are generated when it launches are from Windows Security. See attached images. As far as I can tell, no other event is logged for Firefox. ''cor-el [[#answer-1239790|said]]'' <blockquote> Are there logs available about these crashes if you check the Windows Event log? </blockquote>
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Question owner

One thing I just found is that if I run Firefox as a local user then it launches with no issues. Though this is not ideal as the local user has a rotating password that has to be looked up....

One thing I just found is that if I run Firefox as a local user then it launches with no issues. Though this is not ideal as the local user has a rotating password that has to be looked up....
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