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Firefox unstable since 62.0.3

Ian
Posted

Hi,

I'm a longtime Firefox user and 62.0.3 works flawlessly on my Windows 10 PC. However, every version since then - and I've tried them all, right up to 68.0 - has been unstable. The browser hangs and/or crashes and every time reverting to 62.0.3 instantly fixes the problem. This is now quite an old version, though, and I'm concerned that by using it I'm exposing myself to security issues. Any ideas?

Hi, I'm a longtime Firefox user and 62.0.3 works flawlessly on my Windows 10 PC. However, every version since then - and I've tried them all, right up to 68.0 - has been unstable. The browser hangs and/or crashes and every time reverting to 62.0.3 instantly fixes the problem. This is now quite an old version, though, and I'm concerned that by using it I'm exposing myself to security issues. Any ideas?
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Additional System Details

Installed Plug-ins

Ghostery

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

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philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23374 answers

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
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Question owner

Hi Philipp,

Is this what you're after?

bp-ce0c3cf0-be9b-4216-87e6-d57990190709 09/07/2019 21:53 bp-8ce635f6-550c-4194-8e02-5c53e0190701 01/07/2019 13:41 bp-19d3ff49-8bc5-4712-9099-2b80f0190521 21/05/2019 22:30 bp-1ea8007f-a68d-41e5-bcbc-136fc0190428 28/04/2019 20:59 bp-4f1ce230-fde4-46e7-8b92-7ecd70190313 13/03/2019 15:29 bp-7ed635d1-8f43-480f-ae8c-12d010190213 13/02/2019 09:09

As you can see I've tried lots of different versions but always end up reverting to the only one that works!

Hi Philipp, Is this what you're after? bp-ce0c3cf0-be9b-4216-87e6-d57990190709 09/07/2019 21:53 bp-8ce635f6-550c-4194-8e02-5c53e0190701 01/07/2019 13:41 bp-19d3ff49-8bc5-4712-9099-2b80f0190521 21/05/2019 22:30 bp-1ea8007f-a68d-41e5-bcbc-136fc0190428 28/04/2019 20:59 bp-4f1ce230-fde4-46e7-8b92-7ecd70190313 13/03/2019 15:29 bp-7ed635d1-8f43-480f-ae8c-12d010190213 13/02/2019 09:09 As you can see I've tried lots of different versions but always end up reverting to the only one that works!
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philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23374 answers

yes thanks. this kind of crash is very rare in general, so there is no boilerplate solution here. are you using any unusual setup in regards to certificates and authentication (like using smartcards, storing personal certs to authenticate to some servers, etc...)?

in any case you might want to try to refresh firefox and see if this can address the issue...

yes thanks. this kind of crash is very rare in general, so there is no boilerplate solution here. are you using any unusual setup in regards to certificates and authentication (like using smartcards, storing personal certs to authenticate to some servers, etc...)? in any case you might want to try to [[Reset Firefox – easily fix most problems|refresh firefox]] and see if this can address the issue...
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Question owner

Pretty much every aspect of the installation is absolutely standard. I've tried refreshing, but it doesn't help. The only thing that does is going back to 62.0.3, which doesn't exhibit the problem. There must be a clue there...

Pretty much every aspect of the installation is absolutely standard. I've tried refreshing, but it doesn't help. The only thing that does is going back to 62.0.3, which doesn't exhibit the problem. There must be a clue there...
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Question owner

And now we're on to 69.0, and it still crashes pretty much instantly. Please find a way of fixing this!

And now we're on to 69.0, and it still crashes pretty much instantly. Please find a way of fixing this!
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