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can't print from firefox 67.0.4 64bit.all other browsers ok

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Getting "An error occurred while printing" from firefox 67.04.4 64 bit only from firefox.IE&Opera are ok.Yes FF is my default.printer is fine cables are fine at the moent using wifi to printer but usb is the same thing

Getting "An error occurred while printing" from firefox 67.04.4 64 bit only from firefox.IE&Opera are ok.Yes FF is my default.printer is fine cables are fine at the moent using wifi to printer but usb is the same thing

Chosen solution

Before doing anything, first do this https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

This will help. It is not a backup but it helps.



Please read here specifically for the refresh feature https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


What does the refresh feature do?

All of your Firefox settings and personal information are stored in a profile folder. The refresh feature works by creating a new profile folder for you while saving your important data.

Add-ons which are normally stored inside the Firefox profile folder, such as extensions and themes, will be removed. Add-ons stored in other locations will not be removed but any modified preferences will be reset.


Firefox will save these items:

   Bookmarks
   Browsing and download history
   Passwords
   Open windows and tabs
   Cookies
   Web form auto-fill information
   Personal dictionary 

These items and settings will be removed:

   Extensions and themes
   Website permissions
   Modified preferences
   Added search engines
   DOM storage
   Security certificate and device settings
   Download actions
   Toolbar customizations
   User styles (chrome subfolder containing userChrome and/or userContent CSS files, if previously created.)
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

WestEnd
  • Top 25 Contributor
61 solutions 5340 answers

Does print preview show your printer options? That would be first to see what is there to choose to make sure something isn't missing. Sometimes printer don't like wifi and USB connections at the same time you have to use one or the other.

Does print preview show your printer options? That would be first to see what is there to choose to make sure something isn't missing. Sometimes printer don't like wifi and USB connections at the same time you have to use one or the other.

Modified by WestEnd

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Helpful Reply

YES and wifi& usb are on and print from opera&IE also no problem printing from thunderbird email

YES and wifi& usb are on and print from opera&IE also no problem printing from thunderbird email
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Question owner

1st posted 6/29/19.Still can't print from FF (now on 68.0.1 64bit)as before I CAN print from IE and now Chrome(recently got rid of Opera) This is really a PIA I don't see why this can't be fixed

1st posted 6/29/19.Still can't print from FF (now on 68.0.1 64bit)as before I CAN print from IE and now Chrome(recently got rid of Opera) This is really a PIA I don't see why this can't be fixed
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ileo 1 solutions 7 answers

Have u tried doing a firefox reset?

Don't forget to sync your firefox account so all your addons and bookmarks etc come back once you sync.

Have u tried doing a firefox reset? Don't forget to sync your firefox account so all your addons and bookmarks etc come back once you sync.
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Question owner

so if I do the reset EVERYTHING(add-ons,bookmarks,all toolbars will be there)?

so if I do the reset EVERYTHING(add-ons,bookmarks,all toolbars will be there)?
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ileo 1 solutions 7 answers

Chosen Solution

Before doing anything, first do this https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

This will help. It is not a backup but it helps.



Please read here specifically for the refresh feature https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


What does the refresh feature do?

All of your Firefox settings and personal information are stored in a profile folder. The refresh feature works by creating a new profile folder for you while saving your important data.

Add-ons which are normally stored inside the Firefox profile folder, such as extensions and themes, will be removed. Add-ons stored in other locations will not be removed but any modified preferences will be reset.


Firefox will save these items:

   Bookmarks
   Browsing and download history
   Passwords
   Open windows and tabs
   Cookies
   Web form auto-fill information
   Personal dictionary 

These items and settings will be removed:

   Extensions and themes
   Website permissions
   Modified preferences
   Added search engines
   DOM storage
   Security certificate and device settings
   Download actions
   Toolbar customizations
   User styles (chrome subfolder containing userChrome and/or userContent CSS files, if previously created.)
Before doing anything, first do this https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer This will help. It is not a backup but it helps. ------------------------------------------------------------------------------------------------------- Please read here specifically for the refresh feature https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings -----What does the refresh feature do? All of your Firefox settings and personal information are stored in a profile folder. The refresh feature works by creating a new profile folder for you while saving your important data. Add-ons which are normally stored inside the Firefox profile folder, such as extensions and themes, will be removed. Add-ons stored in other locations will not be removed but any modified preferences will be reset. ---------------------------------------------------------------------- Firefox will save these items: Bookmarks Browsing and download history Passwords Open windows and tabs Cookies Web form auto-fill information Personal dictionary These items and settings will be removed: Extensions and themes Website permissions Modified preferences Added search engines DOM storage Security certificate and device settings Download actions Toolbar customizations User styles (chrome subfolder containing userChrome and/or userContent CSS files, if previously created.)
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Question owner

Refresh fixed it,I was afraid I'd lose evreything but sync worked ok,only had to add a few plugins and extensions,all bookmarks were there.thanks for the walk thru

Refresh fixed it,I was afraid I'd lose evreything but sync worked ok,only had to add a few plugins and extensions,all bookmarks were there.thanks for the walk thru
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ileo 1 solutions 7 answers

Awesome, I am so glad it worked!timbo61 said

Refresh fixed it,I was afraid I'd lose evreything but sync worked ok,only had to add a few plugins and extensions,all bookmarks were there.thanks for the walk thru
Awesome, I am so glad it worked!''timbo61 [[#answer-1244233|said]]'' <blockquote> Refresh fixed it,I was afraid I'd lose evreything but sync worked ok,only had to add a few plugins and extensions,all bookmarks were there.thanks for the walk thru </blockquote>
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