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FireFox on Windows won't stay logged in and therefore can't sync. How do I fix this?

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thekorean
thekorean
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In the past few days I started using FireFox and have had a seamless experience on my Mac laptop and Android-based phone. I can log into my FireFox browser on those devices and everything syncs.

However, on my HP Windows laptop, when I successfully log into FireFox, it attempts to sync (never does) and then logs me out. It prompts "Reconnect to Sync" and says "please sign in to reconnect to [my email]." When I re-enter my password, it successfully logs in (I get an email telling me so) but then fails.

Partial logs from this morning (parts i thought looked relevant; there is more):

1561396109065 Sync.Service DEBUG User-Agent: Firefox/67.0.4 (Windows NT 10.0; Win64; x64) FxSync/1.69.0.20190619235627.desktop 1561396109066 Sync.Service INFO Starting sync at 2019-06-24 10:08:29 in browser session LstKHGd3VfDx 1561396109066 Sync.Service DEBUG In sync: should login. 1561396109066 Sync.Service INFO User logged in successfully - verifying login. 1561396109071 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1561396109071 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1561396109071 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1561396109071 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1561396109071 Sync.ErrorHandler ERROR Sync encountered a login error 1561396109072 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1561396109073 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.js:869:15) JS Stack trace: onNotify@service.js:869:15 1561396109074 Sync.Service DEBUG Not syncing: login returned false.

In the past few days I started using FireFox and have had a seamless experience on my Mac laptop and Android-based phone. I can log into my FireFox browser on those devices and everything syncs. However, on my HP Windows laptop, when I successfully log into FireFox, it attempts to sync (never does) and then logs me out. It prompts "Reconnect to Sync" and says "please sign in to reconnect to [my email]." When I re-enter my password, it successfully logs in (I get an email telling me so) but then fails. Partial logs from this morning (parts i thought looked relevant; there is more): 1561396109065 Sync.Service DEBUG User-Agent: Firefox/67.0.4 (Windows NT 10.0; Win64; x64) FxSync/1.69.0.20190619235627.desktop 1561396109066 Sync.Service INFO Starting sync at 2019-06-24 10:08:29 in browser session LstKHGd3VfDx 1561396109066 Sync.Service DEBUG In sync: should login. 1561396109066 Sync.Service INFO User logged in successfully - verifying login. 1561396109071 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1561396109071 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1561396109071 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1561396109071 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1561396109071 Sync.ErrorHandler ERROR Sync encountered a login error 1561396109072 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1561396109073 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.js:869:15) JS Stack trace: onNotify@service.js:869:15 1561396109074 Sync.Service DEBUG Not syncing: login returned false.