X
Tap here to go to the mobile version of the site.

منتدى الدعم

I cannot logout of Facebook. I can with Safari, but not with Firefox.

Posted

I cannot logout of Facebook.com when I am using Firefox. I can logout of Facebook.com when using another browser, Safari for example, but there is simply no way to do so when using Firefox. I could log out of Facebook using Firefox as recently as this morning, but in the intervening hours Firefox has lost that capability. How do I restore this rather elementary capability to Firefox?

I cannot logout of Facebook.com when I am using Firefox. I can logout of Facebook.com when using another browser, Safari for example, but there is simply no way to do so when using Firefox. I could log out of Facebook using Firefox as recently as this morning, but in the intervening hours Firefox has lost that capability. How do I restore this rather elementary capability to Firefox?
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

FredMcD
  • Top 10 Contributor
4113 solutions 57446 answers

Are you saying that you press the 'log out' link, you are still logged in? Is this with many websites, some, a few?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Are you saying that you press the 'log out' link, you are still logged in? Is this with many websites, some, a few? Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
Was this helpful to you? 0
Quote

Question owner

I've attached a screenshot.

When I click on the arrow on the far right, instead of being presented with a drop down menu of options (among which is "Logout"), I am instead redirected to the screen shown.

I've cleared my browsing history, including both cookies & cache, yet the problem persists. This does not happen with the Safari browser, only with Firefox. There is clearly a problem with using Facebook on Firefox, not a problem with using Facebook in general.

I've attached a screenshot. When I click on the arrow on the far right, instead of being presented with a drop down menu of options (among which is "Logout"), I am instead redirected to the screen shown. I've cleared my browsing history, including both cookies & cache, yet the problem persists. This does not happen with the Safari browser, only with Firefox. There is clearly a problem with using Facebook on Firefox, not a problem with using Facebook in general.
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17168 solutions 155185 answers

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted. *rename/remove <b>cookies.sqlite</b> (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
Was this helpful to you?
Quote
اطرح سؤالا

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.