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I'm getting a "Login Failed" message for outgoing mail. I checked all settings and everything is correct. I tried trouble shooting but nothing works

Posted

I am getting emails fine on my phone and through web-mail but for some reason i can't send outgoing mail from two of my email addresses when using Thunderbird. I recently changed my password but didn't notice any issues until today. I verified the correct password is registered with Thunderbird but Thunderbird keeps giving me a "login Failed" Message. It States "Login to server****************.com with username *************** failed. Click "RETRY, ENTER NEW PASSWORD, CANCEL." After clicking cancel, a "send message error" populates. "Sending of the message failed. The message could not be sent using outgoing server (SMTP) ********************.com for unknown reason. Please verify that your outgoing server (SMTP) settings are correct and try again."

Its the same settings as i had in there before i changed the password... The settings are correct.

I am getting emails fine on my phone and through web-mail but for some reason i can't send outgoing mail from two of my email addresses when using Thunderbird. I recently changed my password but didn't notice any issues until today. I verified the correct password is registered with Thunderbird but Thunderbird keeps giving me a "login Failed" Message. It States "Login to server****************.com with username *************** failed. Click "RETRY, ENTER NEW PASSWORD, CANCEL." After clicking cancel, a "send message error" populates. "Sending of the message failed. The message could not be sent using outgoing server (SMTP) ********************.com for unknown reason. Please verify that your outgoing server (SMTP) settings are correct and try again." Its the same settings as i had in there before i changed the password... The settings are correct.

Chosen solution

If you can provide a screenshot of your current settings we could help compare them to the information InMotion is providing under SSL Settings.

There are a few things to try and troubleshoot this at:

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

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Fabián Rodríguez 70 solutions 557 answers

It's difficult to tackle this without knowing who your email provider is. Have you contacted them ?

In some cases even if you have password credentials properly saved the email server may have changed authentication methods and may have to be re-created to take them into account (for example GMail with OAth).

It's difficult to tackle this without knowing who your email provider is. Have you contacted them ? In some cases even if you have password credentials properly saved the email server may have changed authentication methods and may have to be re-created to take them into account (for example GMail with OAth).
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Question owner

InMotionhosting is the email provider. And yes I did call and speak with their tech support. They said it’s thunderbird issue. It doesn’t relate to their server as I’m getting emails fine on my phone. It’s only when I attempt to send out an email while using thunderbird whereupon messages don’t get sent and I end up getting this fail message.

InMotionhosting is the email provider. And yes I did call and speak with their tech support. They said it’s thunderbird issue. It doesn’t relate to their server as I’m getting emails fine on my phone. It’s only when I attempt to send out an email while using thunderbird whereupon messages don’t get sent and I end up getting this fail message.
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Fabián Rodríguez 70 solutions 557 answers

Chosen Solution

If you can provide a screenshot of your current settings we could help compare them to the information InMotion is providing under SSL Settings.

There are a few things to try and troubleshoot this at:

If you can provide a screenshot of your current settings we could help compare them to [https://www.inmotionhosting.com/support/email/email-troubleshooting/problems-sending-mail-receiving-is-fine the information InMotion is providing] under '''SSL Settings'''. There are a few things to try and troubleshoot this at: * https://support.mozilla.org/en-US/kb/cannot-send-messages
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