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won't download ad ons

  • 4 ردود
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه Chris Ilias

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I won't download any ad ons. It says "Download failed. Please check your connection" in a big red box. I have everything. It doesn't matter what that ad on is.

I won't download any ad ons. It says "Download failed. Please check your connection" in a big red box. I have everything. It doesn't matter what that ad on is.

الحل المُختار

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.

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All Replies (4)

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It's not your connection. The Add-ons team is working on a fix for this. It looks like a certificate used to sign many popular extensions expired. (The verification process checks that certificate.)

I don't know how soon re-signed versions of those extensions will become available, or whether another workaround will be discovered. We are all hoping to learn more soon.

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The add on team is working on a fix. Nothing is wrong on your end. I'd guess that everyone is having this issue right now. They will sort it out as soon as they can.

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Thank you for the help.

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الحل المُختار

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.