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منتدى الدعم

cannot sign into https://addons.mozilla.org/en-US/firefox/

Posted

I get an error after entering my login details.

I get an error after entering my login details.
Attached screenshots

Modified by karenclark31

Chosen solution

Oops, my mistake - the correct email address is :

amo-admins@mozilla.org

I left out the "s" earlier - my sincere apologies  !

Also see : https://github.com/mozilla/addons/issues/836

Read this answer in context 1
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 66.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.3/WINNT/en-US/

Extensions

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  • Canvas Defender 1.1.0 (@canvas-shadow)
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  • DuckDuckGo Privacy Essentials 2019.4.8 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Facebook Container 1.6.5 (@contain-facebook)
  • Firefox Multi-Account Containers 6.1.0 (@testpilot-containers)
  • Forecastfox (fix version) 4.20 (forecastfox@s3_fix_version)
  • FoxClocks 5.2.2 ({d37dc5d0-431d-44e5-8c91-49419370caa1})
  • Google Container 1.3.4 (@contain-google)
  • HTTPS Everywhere 2019.1.31 (https-everywhere@eff.org)
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  • MEGA 3.57.7 (firefox@mega.co.nz)
  • Mixcloud Tracklist 4.3.0 (mixcloud-tracklist@adlawson.com)
  • Netflix Tweaked 2.0.1 ({28d13a8f-8606-440f-a5d2-91eed04570ed})
  • Notes by Firefox 4.3.4 (notes@mozilla.com)
  • Open in PDF Reader 0.1.4 ({0d3afca0-aedf-491f-b0f9-9ffc22113ea8})
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Javascript

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Graphics

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
McCoy
  • Top 10 Contributor
398 solutions 3524 answers

Hello karenclark31,

May I suggest to send an email to : amo-admin@mozilla.org and ask them to sort this out  ?

Hello karenclark31, May I suggest to send an email to : amo-admin@mozilla''.''org and ask them to sort this out ?
Was this helpful to you? 1
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Question owner

Thanks for the suggestion, McCoy. I sent an email but it was returned saying the email address could not be found!? Any other email address I can try?

Thanks for the suggestion, McCoy. I sent an email but it was returned saying the email address could not be found!? Any other email address I can try?

Modified by karenclark31

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McCoy
  • Top 10 Contributor
398 solutions 3524 answers

Chosen Solution

Oops, my mistake - the correct email address is :

amo-admins@mozilla.org

I left out the "s" earlier - my sincere apologies  !

Also see : https://github.com/mozilla/addons/issues/836

Oops, my mistake - the correct email address is : amo-admins@mozilla.org I left out the "s" earlier - my sincere apologies ! Also see : https://github.com/mozilla/addons/issues/836
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Question owner

Thank you!

Thank you!
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Chandan_Baba 35 solutions 369 answers

karenclark31 said

I get an error after entering my login details.

Hey Karen,

I think you are pointing to the wrong web address. You must visit the addons original site which is: https://addons.mozilla.org/en-US/firefox/ instead of this: www.addons.moziila.org. The latter one is wrong.

Hope this help.

''karenclark31 [[#question-1256811|said]]'' <blockquote> I get an error after entering my login details. </blockquote> Hey Karen, I think you are pointing to the wrong web address. You must visit the addons original site which is: '''https://addons.mozilla.org/en-US/firefox/''' instead of this: www.addons.moziila.org. The latter one is wrong. Hope this help.
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Question owner

Hi Chandan_Baba, Thanks for your reply, but it is actually - https://addons.mozilla.org/en-US/firefox/ - that I can't sign into. I just typed it incorrectly in my post, so have now corrected it.

Hi Chandan_Baba, Thanks for your reply, but it is actually - https://addons.mozilla.org/en-US/firefox/ - that I can't sign into. I just typed it incorrectly in my post, so have now corrected it.
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McCoy
  • Top 10 Contributor
398 solutions 3524 answers

Chandan_Baba said'

I think you are pointing to the wrong web address. You must visit the addons original site which is: https://addons.mozilla.org/en-US/firefox/ instead of this: www.addons.moziila.org. The latter one is wrong.

@ Chandan_Baba,

Good for you to notice that  ! But I assumed that the OP has entered the correct address, otherwise she wouldn't have gotten the "Internal Server Error" , but the "Hmm. We’re having trouble finding that site" instead ..... But : you're very astute  !

''Chandan_Baba [[#answer-1215064|said]]' <blockquote> I think you are pointing to the wrong web address. You must visit the addons original site which is: '''https://addons.mozilla.org/en-US/firefox/''' instead of this: www.addons.moziila.org. The latter one is wrong. </blockquote> @ Chandan_Baba, Good for you to notice that ! But I assumed that the OP has entered the correct address, otherwise she wouldn't have gotten the "Internal Server Error" , but the "Hmm. We’re having trouble finding that site" instead ..... But : you're very astute !
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cor-el
  • Top 10 Contributor
  • Moderator
17107 solutions 154497 answers

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems ---- You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
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jscher2000
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8326 solutions 68158 answers

What if you sign in to your Firefox Account first? Then the Add-ons site should automatically detect that and sign you in:

https://accounts.firefox.com/signin

Any improvement?

What if you sign in to your Firefox Account first? Then the Add-ons site should automatically detect that and sign you in: https://accounts.firefox.com/signin Any improvement?
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Question owner

@cor-el Thanks - I'll try those suggestions.

@cor-el Thanks - I'll try those suggestions.
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@jscher2000 I'm signed into my Firefox account, but still can't into the add-ons site.

@jscher2000 I'm signed into my Firefox account, but still can't into the add-ons site.
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cor-el
  • Top 10 Contributor
  • Moderator
17107 solutions 154497 answers

Is this a two-factor authentication Firefox Account?

Is this a two-factor authentication Firefox Account?
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cor-el said

Is this a two-factor authentication Firefox Account?

It was but I disabled it, and still can't sign in.

''cor-el [[#answer-1215232|said]]'' <blockquote> Is this a two-factor authentication Firefox Account? </blockquote> It was but I disabled it, and still can't sign in.
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Question owner

Thanks @McCoy! amo-admins@mozilla.org solved my issue!

Thanks @McCoy! amo-admins@mozilla.org solved my issue!

Modified by karenclark31

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