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Firefox crashes

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My browser does not respond. We type in the address bar and nothing happens, not even some error message. The menu also does not work some options as internet option. I have already opened in security mode, I have disabled the plugins and extensions, I have restored firefox, I have completely uninstalled firefox and reinstalled, and lastly using applications like malwarebytes and superantispyware, I did a scan on the pc, keeping the same error.

bp-fe85d761-2d6b-46fe-b24c-857770190407.txt

My browser does not respond. We type in the address bar and nothing happens, not even some error message. The menu also does not work some options as internet option. I have already opened in security mode, I have disabled the plugins and extensions, I have restored firefox, I have completely uninstalled firefox and reinstalled, and lastly using applications like malwarebytes and superantispyware, I did a scan on the pc, keeping the same error. bp-fe85d761-2d6b-46fe-b24c-857770190407.txt
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

elton_macedo said

I have already opened in security mode

Did you mean; Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

''elton_macedo [[#question-1255629|said]]'' <blockquote> I have already opened in security mode </blockquote> Did you mean; [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26) OS Windows 10 OS Version 10.0.17134

bp-fe85d761-2d6b-46fe-b24c-857770190407

Signature: AsyncShutdownTimeout | profile-change-teardown | Extension shutdown: formautofill@mozilla.org,Extension shutdown: fxmonitor@mozilla.org,Extension shutdown: screenshots@mozilla.org,Extension shutdown: webcompat@mozilla.org

Crash Reason EXCEPTION_BREAKPOINT

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26) OS Windows 10 OS Version 10.0.17134 bp-fe85d761-2d6b-46fe-b24c-857770190407 Signature: AsyncShutdownTimeout | profile-change-teardown | Extension shutdown: formautofill@mozilla.org,Extension shutdown: fxmonitor@mozilla.org,Extension shutdown: screenshots@mozilla.org,Extension shutdown: webcompat@mozilla.org Crash Reason EXCEPTION_BREAKPOINT
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FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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