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منتدى الدعم

cannot get rid of master password window log in

Posted

Hi, I signed for a master password in Firefox. When the window appears to ask me to insert it, I do but it doesn't work. Then I try to reset it with this link: chrome://pippki/content/resetpassword.xul into but it doesn't work either as nothing appears after hitting enter. I want to get rid of this annoying pop up window as I'm sure I'm entering the right password but it's always denied. Thank you very much!

Hi, I signed for a master password in Firefox. When the window appears to ask me to insert it, I do but it doesn't work. Then I try to reset it with this link: chrome://pippki/content/resetpassword.xul into but it doesn't work either as nothing appears after hitting enter. I want to get rid of this annoying pop up window as I'm sure I'm entering the right password but it's always denied. Thank you very much!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

Question owner

Hi, I created a new profile but again, if I go t create a master password, you will see in the attachment that the window is still asking me for the previous one, so I cannot start from scratch. What can I do to get rid of this! Very frustrating for such a simple feature. Thanks!

Hi, I created a new profile but again, if I go t create a master password, you will see in the attachment that the window is still asking me for the previous one, so I cannot start from scratch. What can I do to get rid of this! Very frustrating for such a simple feature. Thanks!

Modified by pacanes

cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158495 answers

You did use the Profile Manager to create a new profile and not used the refresh feature in Firefox?

With the latter the key file might be copied to the new profile.

Does "Use a master password" has a checkmark?

You did use the Profile Manager to create a new profile and not used the refresh feature in Firefox? *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles With the latter the key file might be copied to the new profile. Does "Use a master password" has a checkmark?

Modified by cor-el

Question owner

Hi, I went into troubleshooting information and in About Profiles

Hi, I went into troubleshooting information and in About Profiles