X
Tap here to go to the mobile version of the site.

منتدى الدعم

Mouse freeze up temporarily when youtube is opened in one tab

Posted

On Windows 10, when I open any youtube video in a tab, the mouse start to lag (freeze for 1 seconds, then works for 10 seconds, then again freeze for 1 second, then again works for 10 seconds and so on). I have already tried to follow the suggestions reported here https://support.mozilla.org/it/questions/1189187 and here https://support.mozilla.org/it/questions/1189187, but the problem still remain.

What can I do to solve the problem?

PC Configuration: - Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s) - OS Name: Microsoft Windows 10 Pro - Installed Physical Memory (RAM): 16.0 GB

- Firefox version: (Quantum) 66.0.2 (64 bit)
On Windows 10, when I open any youtube video in a tab, the mouse start to lag (freeze for 1 seconds, then works for 10 seconds, then again freeze for 1 second, then again works for 10 seconds and so on). I have already tried to follow the suggestions reported here https://support.mozilla.org/it/questions/1189187 and here https://support.mozilla.org/it/questions/1189187, but the problem still remain. What can I do to solve the problem? PC Configuration: - Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s) - OS Name: Microsoft Windows 10 Pro - Installed Physical Memory (RAM): 16.0 GB - Firefox version: (Quantum) 66.0.2 (64 bit)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.156

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows] {web link} [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac] {web link} '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player '''Version 32.0.0.156 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Make sure your mouse software is up to date.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Make sure your mouse software is up to date. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?