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Two-Factor-Authentication "Deactivate"-Button Not Reacting

Posted

Hiho,

I need to deactivate the 2FA because I want to reinstall it for my phone after resetting to default. But the "Deactivate"-Button doesn't react even after deleting all the cookies.

I use the German version of Firefox and it is up-to-date. I have tried in safe mode as well.

I need support please.

Thank you and best, VioletC

Hiho, I need to deactivate the 2FA because I want to reinstall it for my phone after resetting to default. But the "Deactivate"-Button doesn't react even after deleting all the cookies. I use the German version of Firefox and it is up-to-date. I have tried in safe mode as well. I need support please. Thank you and best, VioletC

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17564 solutions 158873 answers

Try to clear the cookies for accounts.firefox.com and do a fresh login to the Firefox Account website.

In case of issues log in to the Firefox Account via this website.

Try to clear the cookies for accounts.firefox.com and do a fresh login to the Firefox Account website. In case of issues log in to the Firefox Account via this website. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings

Question owner

I have tried after deleting the cookies. The button still does'nt respond.

I have tried after deleting the cookies. The button still does'nt respond.
cor-el
  • Top 10 Contributor
  • Moderator
17564 solutions 158873 answers

See also:

See also: *[[/questions/1226620]] I forget recovery and security code

Question owner

I tried it twice. It doesn't work.

I tried it twice. It doesn't work.

Question owner

VioletC said

I tried it twice. It doesn't work.

The login always asks me about the 2FA code

''VioletC [[#answer-1208962|said]]'' <blockquote> I tried it twice. It doesn't work. </blockquote> The login always asks me about the 2FA code
cor-el
  • Top 10 Contributor
  • Moderator
17564 solutions 158873 answers

Maybe try a password reset to clear all data on the Sync server to see if that link gives access to disabling 2FA or did you try this as well?

It doesn't seem to be easy to disable 2FA as I've seen more cases where somebody didn't succeed.

Maybe try a password reset to clear all data on the Sync server to see if that link gives access to disabling 2FA or did you try this as well? It doesn't seem to be easy to disable 2FA as I've seen more cases where somebody didn't succeed.

Question owner

cor-el said

Maybe try a password reset to clear all data on the Sync server to see if that link gives access to disabling 2FA or did you try this as well? It doesn't seem to be easy to disable 2FA as I've seen more cases where somebody didn't succeed.

I tried this twice. It doesn't work as well.

''cor-el [[#answer-1208977|said]]'' <blockquote> Maybe try a password reset to clear all data on the Sync server to see if that link gives access to disabling 2FA or did you try this as well? It doesn't seem to be easy to disable 2FA as I've seen more cases where somebody didn't succeed. </blockquote> I tried this twice. It doesn't work as well.
Kiki
  • Administrator
4 solutions 19 answers

I encounter the same problem in Twitter. https://twitter.com/johanbove/status/1111394361852551168

Can you describe how to reproduce the issue?

I encounter the same problem in Twitter. https://twitter.com/johanbove/status/1111394361852551168 Can you describe how to reproduce the issue?

Question owner

I want to deactivate it because I need to reset my phone. But this option is gone now. I can't enter my settings anymore.

Since that I tried to reset my account but it need the 6 digit code of the 2FA.

Now I don't know anymore what can I do.

If somebody has a tip I would really appreciate that.

Best

I want to deactivate it because I need to reset my phone. But this option is gone now. I can't enter my settings anymore. Since that I tried to reset my account but it need the 6 digit code of the 2FA. Now I don't know anymore what can I do. If somebody has a tip I would really appreciate that. Best
Kiki
  • Administrator
4 solutions 19 answers

Helpful Reply

Unfortunately, there's no way to recover your Firefox Account if you lost your two-step authentication device and don't have the recovery codes.

I would suggest to create a new account and by then, you can re-sync your desktop and your phone.

Unfortunately, there's no way to recover your Firefox Account if you lost your two-step authentication device and don't have the recovery codes. I would suggest to create a new account and by then, you can re-sync your desktop and your phone.