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FF causes network freezes (packet loss)

Posted

After random periods of time while playing video (youtube, vimeo etc) network connection (not only ff) begins to work unstable. FF causes network freeze every 6 second that results in ping >1000 or lost packets. I already get this problem in before (for several years i tried to use FF in different versions of windows and different computers/notebooks). It's only problem caused Firefox, nothing else. System and network load don't reach 15% when i get freezes. FF safe mode with disabled addons don't resolve the problem. Any other browser/program works fine and not affects on network connection.

C: \ Users \ lalala> ping google.com -l 1450 -t

Packet exchange with google.com [173.194.122.131] with 1450 bytes of data: Reply from 173.194.122.131: number of bytes = 1450 time = 2ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 Reply from 173.194.122.131: number of bytes = 1450 time = 4ms TTL = 116 Reply from 173.194.122.131: number of bytes = 1450 time = 4ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 Reply from 173.194.122.131: number of bytes = 1450 time = 1035ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 The answer from 173.194.122.131: number of bytes = 1450 time = 23ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 The answer from 173.194.122.131: number of bytes = 1450 time = 1128ms TTL = 116 ... skipped...

Ping statistics for 173.194.122.131:

   Packets: sent = 31, received = 31, lost = 0
   (0% loss)

Approximate time of reception and transmission in ms:

   Min = 2ms, Max = 1150 ms, Medium = 184 ms
After random periods of time while playing video (youtube, vimeo etc) network connection (not only ff) begins to work unstable. FF causes network freeze every 6 second that results in ping >1000 or lost packets. I already get this problem in before (for several years i tried to use FF in different versions of windows and different computers/notebooks). It's only problem caused Firefox, nothing else. System and network load don't reach 15% when i get freezes. FF safe mode with disabled addons don't resolve the problem. Any other browser/program works fine and not affects on network connection. C: \ Users \ lalala> ping google.com -l 1450 -t Packet exchange with google.com [173.194.122.131] with 1450 bytes of data: Reply from 173.194.122.131: number of bytes = 1450 time = 2ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 Reply from 173.194.122.131: number of bytes = 1450 time = 4ms TTL = 116 Reply from 173.194.122.131: number of bytes = 1450 time = 4ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 Reply from 173.194.122.131: number of bytes = 1450 time = 1035ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 The answer from 173.194.122.131: number of bytes = 1450 time = 23ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 Answer from 173.194.122.131: number of bytes = 1450 time = 3ms TTL = 116 The answer from 173.194.122.131: number of bytes = 1450 time = 1128ms TTL = 116 ... skipped... Ping statistics for 173.194.122.131: Packets: sent = 31, received = 31, lost = 0 (0% loss) Approximate time of reception and transmission in ms: Min = 2ms, Max = 1150 ms, Medium = 184 ms

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

WestEnd 60 solutions 5387 answers

Network instability would be something of a router or ISP related. And since it is random as you mentioned that sounds more like a hardware issue.

Network instability would be something of a router or ISP related. And since it is random as you mentioned that sounds more like a hardware issue.

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WestEnd said

Network instability would be something of a router or ISP related. And since it is random as you mentioned that sounds more like a hardware issue.

I already said that i tried it on several different computers and two Internet-providers (lan/wifi/cellular). Here is another related threads:

https://support.mozilla.org/en-US/questions/1136472

https://www.reddit.com/r/firefox/comments/4nc9f7/firefox_causing_systemwide_packet_loss_every_few/

rus:

https://forum.mozilla-russia.org/viewtopic.php?id=66178

disabling the hardware acceleration doesn't resolve the problem.

''WestEnd [[#answer-1208619|said]]'' <blockquote> Network instability would be something of a router or ISP related. And since it is random as you mentioned that sounds more like a hardware issue. </blockquote> I already said that i tried it on several different computers and two Internet-providers (lan/wifi/cellular). Here is another related threads: https://support.mozilla.org/en-US/questions/1136472 https://www.reddit.com/r/firefox/comments/4nc9f7/firefox_causing_systemwide_packet_loss_every_few/ rus: https://forum.mozilla-russia.org/viewtopic.php?id=66178 disabling the hardware acceleration doesn't resolve the problem.
WestEnd 60 solutions 5387 answers

Did you power cycle the router as well? Or check firmware updates? And those posting were roughly 2 years ago.

Did you power cycle the router as well? Or check firmware updates? And those posting were roughly 2 years ago.
jscher2000
  • Top 10 Contributor
8956 solutions 73387 answers

How closely tied is the problem to the video content? For example, if you close the tabs with video content, does the network connection go back to normal?

How closely tied is the problem to the video content? For example, if you close the tabs with video content, does the network connection go back to normal?
cor-el
  • Top 10 Contributor
  • Moderator
17860 solutions 161607 answers

What kind of network connection do you use? Is this a special network card (i.e. hardware) or some other type of connection that requires software to operate like via USB?

What kind of network connection do you use? Is this a special network card (i.e. hardware) or some other type of connection that requires software to operate like via USB?