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can't open my bank's website anymore!

Posted

please help. can't get into bank account since i upgraded to 48.0.2. Tried all different fixes. none work. does anyone have any ideas?

please help. can't get into bank account since i upgraded to 48.0.2. Tried all different fixes. none work. does anyone have any ideas?

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More Information

Wesley Branton
  • Top 10 Contributor
589 solutions 4999 answers

Are you getting a specific error message?

Firefox 48.0 is more than two and half years old. Is there a reason why you haven't updated to the latest version of Firefox?

Are you getting a specific error message? Firefox 48.0 is more than two and half years old. Is there a reason why you haven't updated to the latest version of Firefox?
James
  • Moderator
1595 solutions 11242 answers

Wesley Branton said

Is there a reason why you haven't updated to the latest version of Firefox?

Firefox 49.0 and later requires Mac OSX 10.9+ https://www.mozilla.org/firefox/49.0/system-requirements/

Actually the latest Firefox with security fixes for 10.6, 10.7, 10.8 was Firefox 45.9.0esr

''Wesley Branton [[#answer-1206480|said]]'' <blockquote>Is there a reason why you haven't updated to the latest version of Firefox? </blockquote> Firefox 49.0 and later requires Mac OSX 10.9+ https://www.mozilla.org/firefox/49.0/system-requirements/ Actually the latest Firefox with security fixes for 10.6, 10.7, 10.8 was Firefox '''45.9.0esr'''

Modified by James

Wesley Branton
  • Top 10 Contributor
589 solutions 4999 answers
James said
Firefox 49.0 and later requires Mac OSX 10.9+

Thanks for the information James!

''James [[#answer-1206481|said]]'' <blockquote>Firefox 49.0 and later requires Mac OSX 10.9+</blockquote> Thanks for the information James!
Wesley Branton
  • Top 10 Contributor
589 solutions 4999 answers

After looking into the issue further (with some further information provided by the original poster), this appears to only be an issue that occurs on older versions of Firefox.

They are receiving an SSL_ERROR_NO_CYPHER_OVERLAP error message. Upon further research, setting the security.tls.unrestricted_rc4_fallback option does not fix the issue, neither does anything else recommended for this error message.

If anyone else has any information on resolving this issue or a potential workaround, please let the original poster know.

At the moment, it appears that the issue can only be fixed with a computer upgrade.

After looking into the issue further (with some further information provided by the original poster), this appears to only be an issue that occurs on older versions of Firefox. They are receiving an '''SSL_ERROR_NO_CYPHER_OVERLAP''' error message. Upon further research, setting the '''security.tls.unrestricted_rc4_fallback''' option does not fix the issue, neither does anything else recommended for this error message. If anyone else has any information on resolving this issue or a potential workaround, please let the original poster know. At the moment, it appears that the issue can only be fixed with a computer upgrade.
jscher2000
  • Top 10 Contributor
8684 solutions 70998 answers
Here's a similar thread from last week, possibly the same bank? [https://support.mozilla.org/questions/1252804 Would like to get to this web site https://www.vermontfederal.org/home/home always did, not now, message SSL_ERROR_NO_CYPHER_OVERLAP]