Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't sync to my account

  • 7 replies
  • 1 has this problem
  • 11 views
  • آخر ردّ كتبه FredMcD

more options

Folks,

I've used Firefox (and sync) for many years. This is the 1st time after signing into my account that my add-ons, etc. will not sync.

Suggestions please?

Thank you,

Roland

All Replies (7)

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 65.0.2 February 28, 2019


We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;


Open a text / word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

more options

Hello Fred and thank you for the quick response:

https://pastebin.com/Gwr5iNTY

more options

I saw this: 1552247476537 Sync.ErrorHandler ERROR Sync encountered a login error

and called for more help.

more options

Folks,

Almost a week later and I've yet to hear from anyone regarding this issue.

Again, I've used Firefox for 10+ years and I've never had this sync issue before so how about helping me out?

Thank you,

Roland

more options

I called again.

more options

Fred,

Any feedback on this issue yet? I still can't sync and will not use Firefox again until it is. It is far too much trouble to reinstall my add-on's, etc.

I would appreciate it.

Roland

more options

I put out the call. That's all I can do.