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منتدى الدعم

Firefox won't sync to my account

Posted

Folks,

I've used Firefox (and sync) for many years. This is the 1st time after signing into my account that my add-ons, etc. will not sync.

Suggestions please?

Thank you,

Roland

Folks, I've used Firefox (and sync) for many years. This is the 1st time after signing into my account that my add-ons, etc. will not sync. Suggestions please? Thank you, Roland

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 65.0.2 February 28, 2019


We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;


Open a text / word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''65.0.2''' February 28, 2019 We need to look at the sync logs. Type ''' about:sync-log'''<enter> in the address bar. Open the last file created and '''Copy''' its contents Now '''Paste''' it into this forum. If the file is too large; Open a text / word program and load the file. Left-click once. Now '''<Control> A''' to highlight everything, then '''<Control> C''' to copy it. Next, have your web browser go to; https://pastebin.com/ Paste '''<Control> P''' the content of the file in the window. '''Note: ''' On the bottom, fill out the boxes as best you can. Now press '''Create A New Paste. ''' The page will reload. Copy the new web address, and post it here.

Question owner

Hello Fred and thank you for the quick response:

https://pastebin.com/Gwr5iNTY

Hello Fred and thank you for the quick response: https://pastebin.com/Gwr5iNTY
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I saw this: 1552247476537 Sync.ErrorHandler ERROR Sync encountered a login error

and called for more help.

I saw this: 1552247476537 Sync.ErrorHandler ERROR Sync encountered a login error and called for more help.

Question owner

Folks,

Almost a week later and I've yet to hear from anyone regarding this issue.

Again, I've used Firefox for 10+ years and I've never had this sync issue before so how about helping me out?

Thank you,

Roland

Folks, Almost a week later and I've yet to hear from anyone regarding this issue. Again, I've used Firefox for 10+ years and I've never had this sync issue before so how about helping me out? Thank you, Roland
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I called again.

I called again.

Question owner

Fred,

Any feedback on this issue yet? I still can't sync and will not use Firefox again until it is. It is far too much trouble to reinstall my add-on's, etc.

I would appreciate it.

Roland

Fred, Any feedback on this issue yet? I still can't sync and will not use Firefox again until it is. It is far too much trouble to reinstall my add-on's, etc. I would appreciate it. Roland
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I put out the call. That's all I can do.

I put out the call. That's all I can do.