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Unable to remove Two-Step Authentication

Posted

Hello there,

I have recently switched to a new phone and I've been trying to remove previous 2FA settings but have not been able to. Clicking the "Disable" button does not do anything in my account settings. I would like this setting removed so I may restore it on my new device. Thank you.

Hello there, I have recently switched to a new phone and I've been trying to remove previous 2FA settings but have not been able to. Clicking the "Disable" button does not do anything in my account settings. I would like this setting removed so I may restore it on my new device. Thank you.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0
  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

davidspriggs 3 solutions 67 answers

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link} Type about:addons<enter> in the address bar to open your Add-ons Manager. In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of themIf the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link} Type about:addons<enter> in the address bar to open your Add-ons Manager. In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of themIf the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.
cor-el
  • Top 10 Contributor
  • Moderator
17589 solutions 159127 answers

Do you still have recovery codes that you can use?

You need a fresh login to the accounts.firefox.com website to be able to disable 2FA.

You may have to use a password reset.

Do you still have recovery codes that you can use? You need a fresh login to the accounts.firefox.com website to be able to disable 2FA. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings You may have to use a password reset. *[[/questions/1226620]] I forget recovery and security code