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Firefox crashed on YouTube, persists on Safe Mode; locked out of work

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At 1:30 am, my Firefox tab crashed while I was watching YouTube. Recovering the tab was fruitless as it continued to crash, and moments later all the tabs had crashed and couldn't be recovered. Then Firefox itself crashed, and now every time I try to run it it crashes - even if started in Safe Mode by means of Shift+Click. I was initially sure that one of the add-ons I installed yesterday were the cause. These add-ons were Auto Tab Discard, Tree Style Tab, OneTab and Tabliss (the latter two were disabled at the time of the crash).

After the crash, I went into the /Extensions folder and removed all of these recently installed add-ons, but it makes no difference. Besides that, the documentation states that if the crash persists on Safe Mode the extensions can't be the issue.

For completeness anyway, here are the rest of the add-ons in my extensions directory, courtesy of CMD's dir /b:

bookmarkdupes@martin-vaeth.org.xpi

default-bookmark-folder@gustiaux.com.xpi

enhancerforyoutube@maximerf.addons.mozilla.org.xpi

fbpElectroWebExt@fbpurity.com.xpi

formhistory@yahoo.com.xpi

https-everywhere@eff.org.xpi

izer@camelcamelcamel.com.xpi

jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack.xpi (Multiple Tab Handler)

jid1-KdTtiCj6wxVAFA@jetpack.xpi (Swift Selection Search)

leechblockng@proginosko.com.xpi

MailtoWebmails@jetpack.xpi

marcoagpinto@mail.telepac.pt.xpi (British English Dictionary)

shpassword@shpassword.fr.xpi

support@lastpass.com.xpi

{0da2e603-21ba-4422-8049-b6d9e013ed84}.xpi (YouTube Enhancer)

{5657c026-efc3-4860-b43b-16e4eaa8a9aa}.xpi (NoCoin)

{66d854c2-fd1b-4857-bd0a-7d220e4834da}.xpi (WhatRuns)

{a9c2ad37-e940-4892-8dce-cd73c6cbbc0c}.xpi (FeedBro)

{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi (AdBlock Plus)

{E0B8C461-F8FB-49b4-8373-FE32E9252800}.xpi (Evernote Web Clipper)

...as well as two more in the "staged" subfolder, YouTube AutoReplay and MultipleTab. Note that it's highly unlikely any of the remaining extensions here are the cause of the problem, as I've run these all for several months with no real problems.

I really don't want to have to resort to a Firefox refresh that strips all of my add-ons and customisations, so I'd like to exhaust all options before I get there - especially since, based on similar results from the net, it doesn't even look definitive that a Refresh would actually work to do the job.

It seems that the initial crash at 1:30 AM was submitted, with a Crash ID of bp-af627874-cb1c-4c73-b3f8-4c9000190127. However, there are quite a few .DMP and .EXTRA files in the \Crash Reports\pending folder, all of them between 1:30 and 1:32 AM.

Thanks, I'd really appreciate some help getting Firefox up and running again as it contains my work process and I need it.

At 1:30 am, my Firefox tab crashed while I was watching YouTube. Recovering the tab was fruitless as it continued to crash, and moments later all the tabs had crashed and couldn't be recovered. Then Firefox itself crashed, and now every time I try to run it it crashes - even if started in Safe Mode by means of Shift+Click. I was initially sure that one of the add-ons I installed yesterday were the cause. These add-ons were Auto Tab Discard, Tree Style Tab, OneTab and Tabliss (the latter two were disabled at the time of the crash). After the crash, I went into the /Extensions folder and removed all of these recently installed add-ons, but it makes no difference. Besides that, the documentation states that if the crash persists on Safe Mode the extensions can't be the issue. For completeness anyway, here are the rest of the add-ons in my extensions directory, courtesy of CMD's dir /b: bookmarkdupes@martin-vaeth.org.xpi default-bookmark-folder@gustiaux.com.xpi enhancerforyoutube@maximerf.addons.mozilla.org.xpi fbpElectroWebExt@fbpurity.com.xpi formhistory@yahoo.com.xpi https-everywhere@eff.org.xpi izer@camelcamelcamel.com.xpi jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack.xpi (Multiple Tab Handler) jid1-KdTtiCj6wxVAFA@jetpack.xpi (Swift Selection Search) leechblockng@proginosko.com.xpi MailtoWebmails@jetpack.xpi marcoagpinto@mail.telepac.pt.xpi (British English Dictionary) shpassword@shpassword.fr.xpi support@lastpass.com.xpi {0da2e603-21ba-4422-8049-b6d9e013ed84}.xpi (YouTube Enhancer) {5657c026-efc3-4860-b43b-16e4eaa8a9aa}.xpi (NoCoin) {66d854c2-fd1b-4857-bd0a-7d220e4834da}.xpi (WhatRuns) {a9c2ad37-e940-4892-8dce-cd73c6cbbc0c}.xpi (FeedBro) {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi (AdBlock Plus) {E0B8C461-F8FB-49b4-8373-FE32E9252800}.xpi (Evernote Web Clipper) ...as well as two more in the "staged" subfolder, YouTube AutoReplay and MultipleTab. Note that it's highly unlikely any of the remaining extensions here are the cause of the problem, as I've run these all for several months with no real problems. I really don't want to have to resort to a Firefox refresh that strips all of my add-ons and customisations, so I'd like to exhaust all options before I get there - especially since, based on similar results from the net, it doesn't even look definitive that a Refresh would actually work to do the job. It seems that the initial crash at 1:30 AM was submitted, with a Crash ID of bp-af627874-cb1c-4c73-b3f8-4c9000190127. However, there are quite a few .DMP and .EXTRA files in the \Crash Reports\pending folder, all of them between 1:30 and 1:32 AM. Thanks, I'd really appreciate some help getting Firefox up and running again as it contains my work process and I need it.

Modified by Kaos-Industries

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Product Firefox Release Channel release Version 64.0.2 Build ID 20190108160530 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-af627874-cb1c-4c73-b3f8-4c9000190127 Signature: mozilla::dom::BindingJSObjectCreator<T>::~BindingJSObjectCreator

Product Firefox Release Channel release Version 64.0.2 Build ID 20190108160530 OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-af627874-cb1c-4c73-b3f8-4c9000190127 Signature: mozilla::dom::BindingJSObjectCreator<T>::~BindingJSObjectCreator
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Was it having problems on just one webpage or the whole website? Problems with other websites?

If just YouTube, let's try; https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

Was it having problems on just one webpage or the whole website? Problems with other websites? If just YouTube, let's try; https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.

Question owner

Wanted to post back to update that after leaving it alone for a few hours, Firefox seems to be working as normal again, and without a reboot. Here's to hoping it won't re-occur, but chances are it probably will since the actual cause hasn't been dealt with.

As an aside, the proposed solution to open the History Manager would never have worked because - as stated in my post - Firefox itself failed to boot, even to Safe Mode.

Wanted to post back to update that after leaving it alone for a few hours, Firefox seems to be working as normal again, and without a reboot. Here's to hoping it won't re-occur, but chances are it probably will since the actual cause hasn't been dealt with. As an aside, the proposed solution to open the History Manager would never have worked because - as stated in my post - Firefox itself failed to boot, even to Safe Mode.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Here's hoping.

Here's hoping.