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Firefox will not bookmark ,cannot access back up file even after reinstalling, please advise.

Posted

1 Bookmark file back up although accessible does not work. 2 Cannot bookmark pages. 3 Have been through all help files including reinstallation still same problem. 4 Have noticed no DLL file in Firefox \ components file Please help.

1 Bookmark file back up although accessible does not work. 2 Cannot bookmark pages. 3 Have been through all help files including reinstallation still same problem. 4 Have noticed no DLL file in Firefox \ components file Please help.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:64.0) Gecko/20100101 Firefox/64.0

More Information

FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[v57+] Places Maintenance is built into Firefox. Type '''about:support'''<enter> in the address bar. You will find '''Places Database''' near the bottom. Press the '''Verify Integrity''' button. When done, copy and post the results here. -------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
jscher2000
  • Top 10 Contributor
8634 solutions 70618 answers

Hi Berliz, please try the "Verify Integrity" test mentioned in the first reply. However, first please shut down and restart Windows to release file locks and complete any pending updates, just in case.

Also, if you've seen the error message mentioned in the following article title, you may need to try the steps listed there:

Fix "The bookmarks and history system will not be functional" error message

Hi Berliz, please try the "Verify Integrity" test mentioned in the first reply. However, first please shut down and restart Windows to release file locks and complete any pending updates, just in case. Also, if you've seen the error message mentioned in the following article title, you may need to try the steps listed there: [[Fix "The bookmarks and history system will not be functional" error message]]

Question owner

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches - Unable to invalidate caches > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task.

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches - Unable to invalidate caches > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task.

Question owner

Hi Everyone Please find results of integrity test as mentioned by Fred McD, I have tried virtually everything but this, does it help you ? Cheers

Hi Everyone Please find results of integrity test as mentioned by Fred McD, I have tried virtually everything but this, does it help you ? Cheers
FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

Have you tried Firefox in Safe Mode?

Have you tried Firefox in Safe Mode?
jscher2000
  • Top 10 Contributor
8634 solutions 70618 answers

This part looks good:

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane

Then it goes off the rails:

> Task: invalidateCaches - Unable to invalidate caches

If you try again in Firefox's Safe Mode, does the process run into problems at the same point?

This part looks good: > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane Then it goes off the rails: > Task: invalidateCaches - Unable to invalidate caches If you try again in Firefox's Safe Mode, does the process run into problems at the same point?
cor-el
  • Top 10 Contributor
  • Moderator
17413 solutions 157295 answers

If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox *https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox