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منتدى الدعم

Somehow I have been logged out of Firefox sync, and have lost all my saved passwords! I can not remeber my password, and it wants to delete all my bookmarks!

Posted

I need to get back my save logins! And it says to reset my password I will lose everything!! How can this happen? I can not find anywhere were I can contact anyone! HELP!!

I need to get back my save logins! And it says to reset my password I will lose everything!! How can this happen? I can not find anywhere were I can contact anyone! HELP!!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

FredMcD
  • Top 10 Contributor
4256 solutions 59603 answers

I called for more help. Did you do anything to the sync account?

What about the other members of the sync? Any problems with them?

I called for more help. Did you do anything to the sync account? What about the other members of the sync? Any problems with them?

Question owner

Hi FredMcD, "I called for more help." -Were did you find a number? I can not find any place to contact anyone!

"Did you do anything to the sync account?" -It happened overnight, all my saved logins just disappeared!

"What about the other members of the sync? Any problems with them?" -I do not think I was logged in anywhere else.

Hi FredMcD, "I called for more help." -Were did you find a number? I can not find any place to contact anyone! "Did you do anything to the sync account?" -It happened overnight, all my saved logins just disappeared! "What about the other members of the sync? Any problems with them?" -I do not think I was logged in anywhere else.
FredMcD
  • Top 10 Contributor
4256 solutions 59603 answers

jay-jay99 said

"What about the other members of the sync? Any problems with them?"

-I do not think I was logged in anywhere else.

Sync is used to share data with other devices. Are you saying there is no other system or profile in the sync?

jay-jay99 said

have lost all my saved passwords

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

''jay-jay99 [[#answer-1182677|said]]'' <blockquote> "What about the other members of the sync? Any problems with them?"<br><br> -I do not think I was logged in anywhere else. </blockquote> Sync is used to share data with other devices. Are you saying there is no other system or profile in the sync? ''jay-jay99 [[#question-1244419|said]]'' <blockquote> have lost all my saved passwords </blockquote> Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible