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منتدى الدعم

reconnect to sync

Posted

I cannot get this PC to (stay) connect to Sync - Every time I log in, I get an email, but within seconds (sometimes instantly, sometimes after a few minutes) I get the yellow warning triangle with the "reconnect to sync" message.

I have tried the steps in another post:

delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder

But that hasn't worked.

I have uploaded a sync.log https://pastebin.com/AqSgha95

I cannot get this PC to (stay) connect to Sync - Every time I log in, I get an email, but within seconds (sometimes instantly, sometimes after a few minutes) I get the yellow warning triangle with the "reconnect to sync" message. I have tried the steps in another post: delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder But that hasn't worked. I have uploaded a sync.log https://pastebin.com/AqSgha95
Attached screenshots

Additional System Details

Installed Plug-ins

  • Shockwave Flash 24.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

Question owner

As there has been no response - does anyone have any idea how I can get "official" assistance with this? Is there a firefox official support channel?

As there has been no response - does anyone have any idea how I can get "official" assistance with this? Is there a firefox official support channel?