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After refeshing Firefox, I can no longer login to my Wordpress site. I keep getting "error: captcha time expired"

Posted

There is a math captcha at login.

There is a math captcha at login.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Helpful Reply

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

Helpful Reply

Do you at least see the captcha challenge?

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Do you at least see the captcha challenge? This issue can be caused by corrupted cookies or cookies that are blocked. *check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions" *https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Question owner

@ FredMcD

It opened in safe mode. Thanks.

Will I have to do this every time?

@ FredMcD It opened in safe mode. Thanks. Will I have to do this every time?

Question owner

@ cor-el

Yes, I can see the math Captcha at login.

I checked the permissions. All show allow except "install add-ons" and "open pop up windows" which is blocked.

I cleared the all the cookies for Wordpress but that had no effect.

@ cor-el Yes, I can see the math Captcha at login. I checked the permissions. All show allow except "install add-ons" and "open pop up windows" which is blocked. I cleared the all the cookies for Wordpress but that had no effect.
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

If it works in Safe Mode and in normal mode with extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled then try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via one of these:

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit
If it works in Safe Mode and in normal mode with extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled then try to find which extension is causing the problem by enabling one extension at a time until the problem reappears. Close and restart Firefox after each change via one of these: *"3-bar" menu button -> Exit (Power button) *Windows: File -> Exit *Mac: Firefox -> Quit Firefox *Linux: File -> Quit

Question owner

@ cor-el

Thank you. I went through the stages you suggested and it was Greasemonkey that was causing the problems. I disabled it.

Should I keep that disabled? Reinstall it?

@ cor-el Thank you. I went through the stages you suggested and it was Greasemonkey that was causing the problems. I disabled it. Should I keep that disabled? Reinstall it?
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

The Greasemonkey extension runs scripts, so it is likely that you have a script installed in Greasemonkey that causes this issue. I don't know how many scripts you have and why you installed Greasemonkey, but if you do not use this extension then you can uninstall it.

The Greasemonkey extension runs scripts, so it is likely that you have a script installed in Greasemonkey that causes this issue. I don't know how many scripts you have and why you installed Greasemonkey, but if you do not use this extension then you can uninstall it.

Question owner

Thanks, I'll keep it disabled. I would have installed it to fix an issue, but it's so long ago that I can't remember the original reason.

Thanks, I'll keep it disabled. I would have installed it to fix an issue, but it's so long ago that I can't remember the original reason.