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منتدى الدعم

Movie Trailers or Clips will not play on Metacritic

Posted

Movie trailers will not auto-play after the 30 second intro ad.

After the ad the video remains blank.

This problem also exists when Firefox is restarted in safe mode.

Works fine when using other browsers such as Chrome or Edge!

Please look into this!

Movie trailers will not auto-play after the 30 second intro ad. After the ad the video remains blank. This problem also exists when Firefox is restarted in safe mode. Works fine when using other browsers such as Chrome or Edge! Please look into this!
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • Firefox 63.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • Support URL: https://support.mozilla.org/1/firefox/63.0.1/WINNT/en-US/

Extensions

  • 1-Click YouTube Video Downloader 4.0.92 (YoutubeDownloader@PeterOlayev.com)
  • Abctajpu 2.3 ({15a7ef52-8a77-426e-9e17-e21af257d7c8})
  • Adblock Plus 3.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Ghostery – Privacy Ad Blocker 8.2.4 (firefox@ghostery.com)
  • Google Analytics Opt-out Add-on (by Google) 1.0.7 ({6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65})
  • Grammarly for Firefox 8.832.1897 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack)
  • Hoxx VPN Proxy 3.3.4 (@hoxx-vpn)
  • Kaspersky Protection 5.0.141.23d-20180402122123 (light_plugin_F363A72DD7B6435783A76E5F612C9006@kaspersky.com)
  • New Tab Override 14.1.0 (newtaboverride@agenedia.com)
  • The Camelizer 2.10 (izer@camelcamelcamel.com)
  • uBlock Origin 1.17.2 (uBlock0@raymondhill.net)
  • YouTube High Definition 63.1.5 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc})
  • Click to Play per-element 0.3.4 (ClickToPlayPerElement@uaSad.addons.mozilla.org) (Inactive)
  • Clipple 0.1.3 (clipple@mooz.github.com) (Inactive)
  • Dictionary Lookup Extension 2.1.1-signed.1-signed ({f01f4cbe-b8a8-4c37-94b3-119d8779e7e0}) (Inactive)
  • Disconnect Search 1.4.1.1-signed.1-signed (search@disconnect.me) (Inactive)
  • Element Hiding Helper for Adblock Plus 1.4 (elemhidehelper@adblockplus.org) (Inactive)
  • WebToPDF 12.11 (manish.p05@gmail.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 670MX
  • adapterDescription2:
  • adapterDeviceID: 0x11a1
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterSubsysID: 10ad1043
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 200
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 3-23-2018
  • driverDate2:
  • driverVersion: 23.21.13.9135
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Has battery', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 670MX Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c27a) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 670MX Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c27a) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
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Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
3817 solutions 52989 answers

Please provide a public link (no password) that we can check out. No Personal Information Please !


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Please provide a public link (no password) that we can check out. '''No Personal Information Please ! ''' -------------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Question owner

No this did not work. Same problem, ad video plays but then a blank black screen where the trailer should begin to play.

Computer restarted in safe mode networking.

Also tried with Firefox in safe mode.

P.S. don't see why computer restart in safe mode networking is required....Chrome and Edge works just fine!

Any other thoughts?

No this did not work. Same problem, ad video plays but then a blank black screen where the trailer should begin to play. Computer restarted in safe mode networking. Also tried with Firefox in safe mode. P.S. don't see why computer restart in safe mode networking is required....Chrome and Edge works just fine! Any other thoughts?
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FredMcD
  • Top 10 Contributor
3817 solutions 52989 answers

DeanA320 said

don't see why computer restart in safe mode networking is required

If the problem goes away, that tells us one thing. If it does not, that tells us something else.

FredMcD said

Please provide a public link (no password) that we can
check out. No Personal Information Please !
''DeanA320 [[#answer-1171146|said]]'' <blockquote> don't see why computer restart in safe mode networking is required </blockquote> If the problem goes away, that tells us one thing. If it does not, that tells us something else. ''FredMcD [[#answer-1171080|said]]'' <blockquote> Please provide a public link (no password) that we can<br> check out. '''No Personal Information Please ! ''' </blockquote>
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Question owner

Here is the link: https://www.metacritic.com/movie/bohemian-rhapsody
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FredMcD
  • Top 10 Contributor
3817 solutions 52989 answers

I had no problem with the player. The first clip ran fine. Then the 2nd, 3rd . . . .

https://www.youtube.com/html5 YouTube Test Page: What video does this browser support

I had no problem with the player. The first clip ran fine. Then the 2nd, 3rd . . . . https://www.youtube.com/html5 YouTube Test Page: What video does this browser support
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Question owner

Strange!

I'm at total loss for words!

I just checked my wife's laptop and Firefox plays the metacritic vids...only because her Firefox is 62.0.3 and is not up to date.

My Firefox is up-to date 63.0.1 (as of November 8, 2018)

What's going on?

Strange! I'm at total loss for words! I just checked my wife's laptop and Firefox plays the metacritic vids...only because her Firefox is 62.0.3 and is not up to date. My Firefox is up-to date 63.0.1 (as of November 8, 2018) What's going on?

Modified by DeanA320

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FredMcD
  • Top 10 Contributor
3817 solutions 52989 answers

I called for more help.

I called for more help.
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cor-el
  • Top 10 Contributor
  • Moderator
16719 solutions 151155 answers

See also:


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

See also: *https://support.mozilla.org/en-US/kb/block-autoplay ----- If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more detail and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/tracking-protection *https://support.mozilla.org/en-US/kb/content-blocking

Modified by cor-el

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Question owner

Thank-you!

I appreciate your help very very much!

It's people like yourself that make a difference!

Hopefully it the mystery can be solved!

Regards Dean

Thank-you! I appreciate your help very very much! It's people like yourself that make a difference! Hopefully it the mystery can be solved! Regards Dean
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Question owner

After reading the links provided...still no success.

Attached are some screen shots.

After reading the links provided...still no success. Attached are some screen shots.
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Question owner

I also removed all Add Block extensions. Turned off my Kaspersky.

Still unable to play.

I also removed all Add Block extensions. Turned off my Kaspersky. Still unable to play.
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Question owner

Web Console screen shot.

Web Console screen shot.
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cor-el
  • Top 10 Contributor
  • Moderator
16719 solutions 151155 answers

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.


You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox ---- You can create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
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Question owner

Deleting history and Forget this Site has no affect!

New Profile....nah...not doing that!

However.......

I downgraded to Firefox 62.0.3 ...and Metacritic videos now work!

Have no idea why this previous version works, but it does. Someone better have a look at the 63.0.1 - no beuno for me!

Could someone figure out why?

Not ideal to be using an out of date version!

Regards!

Deleting history and Forget this Site has no affect! New Profile....nah...not doing that! However....... I downgraded to Firefox 62.0.3 ...and Metacritic videos now work! Have no idea why this previous version works, but it does. Someone better have a look at the 63.0.1 - no beuno for me! Could someone figure out why? Not ideal to be using an out of date version! Regards!

Modified by DeanA320

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Question owner

I can confirm that my wife's computer was able to play the trailers because she was on older Firefox 62.0.3.

After updating to 63.0.1, she was also unable to play the movie trailers.

Seems to be a bug in Firefox 63.

I can confirm that my wife's computer was able to play the trailers because she was on older Firefox 62.0.3. After updating to 63.0.1, she was also unable to play the movie trailers. Seems to be a bug in Firefox 63.

Modified by DeanA320

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cor-el
  • Top 10 Contributor
  • Moderator
16719 solutions 151155 answers

Did you check the Web Console for media related messages?

Did you check the Web Console for media related messages? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console
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Question owner

Yes...I provided a web console screen shot in my previous posts above.

I don't know how to interpret the console messages...thus I posted a screen shot in my earlier post.

I figured someone looked at it already.

Yes...I provided a web console screen shot in my previous posts above. I don't know how to interpret the console messages...thus I posted a screen shot in my earlier post. I figured someone looked at it already.
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Question owner

Anyways...since this problem is on two separate computers...we can rule out that the problem is local to a single device and its settings.

Like i said earlier...it works fine in Chrome and Edge as well as older version Firefox 62.0.3.

Anyways...since this problem is on two separate computers...we can rule out that the problem is local to a single device and its settings. Like i said earlier...it works fine in Chrome and Edge as well as older version Firefox 62.0.3.

Modified by DeanA320

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Question owner

I saw there was a Firefox update to 63.0.3.

I did the update...and sorry to report, Metacritic trailers still do not play.

Downgraded to 62.0.3...which works fine.

Will wait for the next update.

I saw there was a Firefox update to 63.0.3. I did the update...and sorry to report, Metacritic trailers still do not play. Downgraded to 62.0.3...which works fine. Will wait for the next update.

Modified by DeanA320

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Roland Tanglao
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69 solutions 765 answers

Hi DeanA320

Metacritic is doing something funky with trackers. Firefox 63 blocks some content trackers by default (and Firefox 62 doesn't block those trackers)

I was able to get metacritic to work in Firefox 63.0.3 by turning off the default-new-to-63-content-blocking:

1. about:preferences#privacy 2. Making sure "All Detected Trackers" is not checked 3. and by enabling auto-play: 4. about:config Set media.autoplay.default to 2 and allowing auto-play on metacritic.com <---- this about:config stuff is brittle and might break in a future release

Hope that helps!

....Roland

Hi DeanA320 Metacritic is doing something funky with trackers. Firefox 63 blocks some content trackers by default (and Firefox 62 doesn't block those trackers) I was able to get metacritic to work in Firefox 63.0.3 by turning off the default-new-to-63-content-blocking: 1. about:preferences#privacy 2. Making sure "All Detected Trackers" is not checked 3. and by enabling auto-play: 4. about:config Set '''media.autoplay.default''' to 2 and allowing auto-play on metacritic.com <---- this about:config stuff is brittle and might break in a future release Hope that helps! ....Roland

Modified by Roland Tanglao

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